Navya Naveli

G

Fitness Advisor

GoodLife Fitness

Sep 2023 - Current (2 years 10 months)

• Coordinated club tours, consultations, and follow-up appointments around member and staff availability, ensuring smooth scheduling and minimal conflicts. • Communicated with members via phone and email to confirm bookings, send reminders, and handle last-minute changes in a professional and timely manner. • Maintained accurate records of appointments and interactions in CRM systems, supporting a seamless experience for members and internal teams.

P

Sales and Customer Service Representative

Page 1 Management

Jul 2023 - Aug 2023 (2 months)

• Managed scheduling of in-person and follow-up interactions, adjusting appointments around availability and last-minute changes. • Served as a contact point for scheduling inquiries, confirming details, and updating records in CRM tools. • Handled urgent requests and last-minute cancellations calmly, maintaining clear communication and professionalism.

Life Advisor

Kotak Life

Sep 2022 - May 2023 (9 months)

• Scheduled and coordinated client consultations, onboarding meetings, and follow-ups across multiple time zones as needed. • Maintained calendars and reminders for client meetings, policy reviews, and renewal dates, preventing overlaps and missed appointments. • Documented appointments and related communications in CRM systems and prepared brief summaries for team reference.

Operations Team Lead

TELUS Digital

Apr 2022 - May 2023 (1 year 2 months)

• Coordinated daily workflows and meeting times for a team of 30 analysts, preventing scheduling conflicts and ensuring smooth communication. • Used multiple tools (CRM, Zendesk, Slack, Google Workspace) to manage timelines, send updates, and log scheduling and follow-up activity. • Identified opportunities to streamline scheduling and administrative processes, improving efficiency and team visibility into availability.

S

Business Development Representative

Social Bubble

Jan 2021 - Dec 2021 (1 year)

• Coordinated client consultation and onboarding meetings, sending confirmations, reminders, and follow-up notes to keep meetings on track. • Managed calendars across different time zones and platforms, avoiding overlaps and ensuring timely communication before and after meetings. • Documented appointment details and outcomes in CRM systems, supporting ongoing client engagement and administrative follow-through.

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