NaTivia Esson Front Desk Agent at Caesars Entertainment

Amazon Operational Strategy & People Analytics Extern

Extern

Oct 2025 - Dec 2025 (3 months)

• Collect and analyze employee feedback from Amazon Fulfillment Centers using Python-based sentiment analysis and web scraping tools to identify workforce experience patterns and operational root causes • Segment feedback data by job role, shift type, and tenure to uncover demographic-specific themes in employee sentiment and productivity drivers • Develop strategic recommendations and slide decks to propose actionable solutions for improving warehouse employee experience and reducing turnover

Night Auditor

Caesars Entertainment

Jul 2025 - Sep 2025 (3 months)

• Provide overnight front desk coverage without supervision, ensuring smooth late-night operations and guest satisfaction in a fast-paced casino hotel environment • Balance and audit daily hotel transactions, resolving revenue discrepancies, and preparing financial reports for management • Communicate with the Rooms staff and management to relay overnight updates • Use property management software to update reservations, process payments, and manage room inventory • Managing a SharePoint site for both internal and guest-facing forms, schedules, and branding • Independently developing and maintaining a post-night audit morning brief template to enhance preparedness for morning and swing shifts

Front Desk Agent

Caesars Entertainment

Jun 2025 - Jul 2025 (2 months)

• Deliver exceptional guest service during high-volume check-ins and check-outs • Coordinate with housekeeping and maintenance to ensure smooth hotel operations • Handle guest concerns with professionalism and discretion to maintain brand satisfaction

AI Trainer

Scale AI

Oct 2024 - May 2025 (8 months)

• Trained large language models (LLMs) with text, audio, and image-based prompts by creating a wide variety of prompts aimed at making the model fail and assessing the quality of its outputs

Communications Assistant

Saint Louis University School of Law

Oct 2024 - Jan 2025 (4 months)

Wrote concise and engaging blurbs about campus events and activities for the SLU LAW website and social media Supported the creation of marketing and communication materials for SLU LAW

Summer Judicial Intern

Shelby County Government

Jun 2024 - Jul 2024 (2 months)

Intern for the Honorable Judge Greg Gilbert, Shelby County (TN) General Sessions Criminal Court Division 10

Risk and Compliance Intern

Brother USA

Jun 2023 - Mar 2024 (10 months)

Provided product declarations to third parties and vendors, ensuring seamless compliance with diverse regulations, including REACH, RoHS, CMRT, Prop 65, and more, safeguarding the company's commitment to regulatory adherence and environmental responsibility Conducted comprehensive third-party vendor due diligence, meticulously vetting and assessing potential business partners to ensure compliance with a range of regulations Revised the company's Social Media Policy to ensure clarity, prevent violations, and encourage compliance with updated language Designed an internal corporate policy compliance dashboard and implemented a streamlined process for continuous improvement in policy revisions

Redwoods Sophomore Leadership Summit Participant

DaVita Kidney Care

Jul 2022

Business Advisory Services Consultant Intern

Slalom

Jun 2022 - Aug 2022 (3 months)

Advised a nationwide retail pharmacy chain, helping to optimize parking lot layouts for drive-thru immunization services during the COVID-19 pandemic Proposed the creation of an in-app, peer social network, AI-powered symptom checker, and rewards program, incentivizing various health activities to enhance user engagement and improve prescription retention Proposed UI/UX and security enhancements for a consumer-facing mobile application, including adding a passcode feature to access sensitive health information, resulting in streamlined navigation and improved Net Promoter Scores (NPS) Collaborated on $400K RFP, providing research and analysis to senior consultants

L

Healthcare Research Specialist

Lyfe Health

Nov 2021 - May 2022 (7 months)

Analyzed market trends, competitor offerings, customer needs, and regulatory landscape (e.g., HIPAA, data privacy laws) to identify opportunities for product enhancement, expansion, and differentiation Utilized findings to inform product roadmap development and enable the startup to gain a competitive edge in the SaaS healthcare technology market

Strategist

Rem and Company

Oct 2021 - Jan 2022 (4 months)

Innovation Intern

Skandalaris Center for Interdisciplinary Innovation Entrepreneurship

Aug 2021 - May 2022 (10 months)

Collaborated with the Operations team on database management, data analysis, clerical duties, and event coordination Created an interactive, geospatial Power BI visualization of WashU-affiliated entrepreneurs’ global impact

Development and Research Intern

Project Cure

Aug 2021 - Dec 2021 (5 months)

Developed competitive funding proposals and maintained database records for funders and guarantors Reviewed an in-depth assessment of an Ethiopian medical clinic and worked to secure $75,000 USD in grant funds

HIVE Insider

HIVE DIVERSITY

Aug 2021 - Dec 2021 (5 months)

Community Services Summer Intern

Shelby County Government

Jun 2021 - Jul 2021 (2 months)

Streamlined service delivery for the Division by launching a "Benefit Finder" questionnaire to facilitate simpler intake processes for clients Established new relationships across public and private sectors by connecting the Division with four local non-profit organizations

Admissions Clerk Intern

The Healthcare Institute LLC

Jun 2019 - Jul 2019 (2 months)

Managed and updated student enrollment and application records by performing accurate data entry within the Orbund Student Information System (SIS) Executed targeted omnichannel marketing campaigns using Hootsuite, successfully contributing to new student recruitment

Innovation Fellow

LITE Memphis

May 2019 - May 2020 (1 year 1 month)

LITE Memphis Program Participant

LITE Memphis

Jan 2019 - May 2019 (5 months)

- Created an entrepreneurial project with a $1,000 budget “NME Cosmetics” which sought to curate shade-inclusive, cruelty-free makeup while positively representing Black and Indigenous people of color (BIPOC) models in product photos - Managed its social media presence which at its peak, had over 2,500 impressions and reach of 1,000

NaTivia Esson

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