Nathaniel small

Nathaniel small

About

Detail

Customer Service Representative
Chaguanas, Trinidad and Tobago
Contact Nathaniel regarding: 
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Finding candidates
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Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • Binance
    Customer Service Representative
    Binance
    Oct 2021 - Mar 2023 (1 year 6 months)
    • Handled 100+ daily inquiries from crypto users globally via chat and email. • Resolved 80% of complex account, transaction, and security issues independently. • Contributed to 97% CSAT score by improving first-response accuracy. • Mentored junior agents in support tools and SOPs.
  • Amazon
    Customer Service Representative
    Amazon
    Mar 2021 - Aug 2021 (6 months)
    • Managed up to 120 tickets/day during peak seasons with 98% first-contact resolution. • Resolved refunds, delivery issues, and returns for North American customers. • Maintained QA scores over 95% throughout the contract duration.
  • Scotiabank
    Customer Service Representative – Remote Contract
    Scotiabank
    Jan 2020 - Dec 2020 (1 year)
    • Delivered secure and compliant customer support for transactions and card services. • Enhanced client retention through proactive service and product suggestions. • Maintained strict data confidentiality in all remote operations.
  • Crypto.com
    Customer Service Representative –
    Crypto.com
    Jun 2019 - Nov 2020 (1 year 6 months)
    • Supported users with wallet setups, KYC verification, and transaction issues. • Reduced resolution times by 30% by streamlining common inquiry responses. • Maintained SLA targets and supported platform updates through live chat coverage.
Education verified_user 0% verified
  • M
    CXC Certificate: English
    Marabella South Secondary School
    Jan 2013 - Jan 2018 (5 years 1 month)