Nathaniel Odartey Lamptey

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IT Manager

GADGET BOX GHANA

Nov 2021 - Nov 2022 (1 year 1 month)

• Managed network and system performance, conducting troubleshooting, security patching and maintenance. • Oversaw IT department operations • Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues. • Guided organizational technology strategy and roadmaps for business expansion. • Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs. • Supported phone, photocopier, fax machine and other physical equipment. • Oversaw daily performance of computer systems and immediately responded to customer and sales issues to keep network up and running. • Built, customized and repaired technology based on customer requests. • Demonstrated familiarity

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Information Technology Manager

GADGET BOX GHANA

Oct 2021 - Nov 2022 (1 year 2 months)

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IT Technician

ZERO BREACH SYSTEMS LTD

Apr 2020 - Oct 2021 (1 year 7 months)

• Performed maintenance tasks on PCs, networks and mobile devices. • Set up PCs, projectors, and microphones for use in video conferencing rooms and offices. • Established, repaired and optimized networks by installing wiring, cabling and devices. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Analyzed hardware issues to identify troubleshooting methods needed for quick remediation. • Corrected connectivity faults to restore user access to local networks and ISP's. • Managed system-wide operating system and software deployments as well as related software upgrade problems. • Performed troubleshooting and repaired peripheral devices such as printers, scanners and

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Information Technology Technician

ZERO BREACH SYSTEMS LTD

Apr 2020 - Oct 2021 (1 year 7 months)

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Systems Admin

Edes Technologies

Feb 2013 - May 2017 (4 years 4 months)

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IT Technician

AFRIYOUNG COMPANY LTD

Apr 2012 - Jan 2017 (4 years 10 months)

• Established, repaired and optimized networks by installing wiring, cabling and devices. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Tested and installed motherboards, processors and graphics cards on desktops and laptops for customers. • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.

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Information Technology Technician

AFRIYOUNG COMPANY LTD

Apr 2012 - Jan 2017 (4 years 10 months)

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Support Technician

Intellisys ICT Center

Nov 2007 - Mar 2008 (5 months)

• Troubleshot and diagnosed problems to accurately resolve wide range of technical issues. • Explained technical information in clear terms to non-technical individuals to promote better understanding. • Configured hardware, devices and software to set up work stations for employees. • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks. • Updated documentation and produced reports. • Removed malware, ransomware and other threats from laptops and desktop systems. • Helped streamline repair processes and update procedures for support action consistency. • Installed, modified and repaired software and hardware to resolve technical issues. • Created support documentation th

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Support Technician

Intellisys ICT Center

Jan 2007 - Jan 2008 (1 year 1 month)

Nathaniel Odartey Lamptey

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Nathaniel's behavioral traits
Nathaniel's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.