Natalie Sara Salvador

Natalie Sara Salvador

About

Detail

Customer service and sales professional with 10+ years of experience in call center, travel sales, telecom support, banking service, and administrativ
Legazpi City, Bicol, Philippines
Contact Natalie regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour
groups
Networking

Timeline

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Education
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Project

Résumé

Jobs verified_user 0% verified
  • Dreamport
    Travel Sales Associate
    Dreamport
    Feb 2025 - Oct 2025 (9 months)
    • Handled 100+ customer calls daily regarding travel bookings, pricing, schedules, and changes • Assisted customers in selecting flights, hotels, and travel options based on needs and budget • Followed up interested customers to complete bookings • Managed objections, cancellations, and booking concerns professionally • Updated customer information accurately in system tools • Utilized calendar management skills to analyze travel dates and flight availability, allowing me to proactively advise customers on cost-effective departures and secure better ticket rates • Provided comprehensive virtual assistance to clients based in the USA, managing travel coordination and administrative requests remotely to ensure a seamless booking experience •
  • E
    Corporate Loss Prevention Specialist
    Excellent MSG Inc.
    Aug 2024 - Jan 2025 (6 months)
    • Monitored store concerns and coordinated with branches regarding incidents • Prepared reports and documented findings accurately • Communicated with internal teams regarding follow-up actions • Facilitated professional travel planning for leadership to ensure seamless attendance at critical business meetings and corporate engagements.
  • A
    Administrative Officer
    Arrow Sphere Security & Investigation Services Inc.
    May 2022 - Oct 2023 (1 year 6 months)
    ● Administrative Tasks: ○ managed phone calls, emails, and messages, addressing queries promptly ○ greeted visitors and ensured a welcoming environment ○ organized meetings, appointments, and business travel, preparing detailed agendas ○ took accurate minutes during meetings ○ efficiently handled office supply requests within the approved budget ● Recruitment and Human Resources: ○ published job ads and scheduled job interviews ○ prepared employment contracts and conducted employee orientations ○ maintained employee records (soft and hard copies) ○ submitted mandatory contributions to SSS, PHIC, and HDMF ○ coordinated with the Detachment Commander for probation employee endorsements ○ coordinated with clients for probation employee endorse
  • H
    Everyday Banking Agent
    HSBC ELECTRONIC DATA PROCESSING PHILIPPINES INC.
    Nov 2019 - Dec 2021 (2 years 2 months)
    • Assisted UK banking customers with account inquiries and service requests • Handled card issues, online banking concerns, and account updates • Maintained professionalism and data accuracy in a regulated environment
  • T
    Technical Support Representative
    Telephilippines Inc.
    Feb 2018 - Nov 2019 (1 year 10 months)
    • Guided customers through troubleshooting steps clearly • Assisted customers with technical and billing concerns • Managed technician calendars to coordinate house visits, ensuring efficient scheduling and preventing time overlaps during onsite support operations.
  • ABS-CBN Corporation
    Production Assistant
    ABS-CBN Corporation
    Mar 2016 - Jan 2018 (1 year 11 months)
    • Supported production operations for live and recorded TV programs • Assisted with schedules, footage review, timing, and coordination • Worked in deadline-driven production environment • Utilized Microsoft 365, Google Workspace, and advanced word processing tools to provide comprehensive administrative assistance, including the management of inbound and outbound calls and professional email support. • Managed complex travel planning and logistics for high-profile artists during location shoots, ensuring seamless coordination for entertainment segments and production schedules.
  • Teletech
    Customer Service Representative / Quality Assurance Specialist
    Teletech
    May 2013 - Mar 2016 (2 years 11 months)
    • Handled telecom customer service calls for US accounts • Upsold plans, add-ons, and relevant services based on customer needs • Reviewed agent calls for quality, compliance, and accuracy after promotion to QA Results: • Promoted to Quality Assurance role based on performance
  • S
    Customer Service Representative
    SITEL PHILIPPINES
    Apr 2008 - Jul 2009 (1 year 4 months)
    • Handled inbound customer calls regarding account and billing concerns • Performed upselling of relevant products and service offers • Assisted customers with account questions and issue resolution
Education verified_user 0% verified
  • L
    Bachelor of Arts in Broadcasting
    La Verdad Christian College
    Jun 2009 - Apr 2013 (3 years 11 months)
Projects (professional or personal) verified_user 0% verified
  • iMerit
    Image Data Annotation
    iMerit
    Mar 2026 - Apr 2026 (2 months)
    ● Completed 2,100+ data annotation tasks across image, audio, and text-based projects ● Maintained an average processing speed of ~20 seconds per task while ensuring accuracy ● Evaluated AI-generated images based on prompt accuracy, realism, and visual consistency ● Selected optimal outputs aligned with instruction requirements ● Delivered results within strict turnaround times ● Applied virtual assistance protocols and remote communication tools to coordinate complex workflows, ensuring seamless project alignment and consistent reporting with management teams.
  • Remoat Teams
    First Draft Editor
    Remoat Teams
    Dec 2025 - Current (7 months)
    ● Edited financial transcripts for accuracy, clarity, and formatting consistency ● Verified numerical data, speaker labels, and financial terminology ● Ensured compliance with strict editorial and quality guidelines
  • Alignerr
    Voice Activity Detection | Air Traffic Control Transcription
    Alignerr
    Sep 2025 - Feb 2026 (6 months)
    ● Reviewed and corrected audio annotation tasks for transcription accuracy and timing ● Applied complex labeling rules including pauses, interruptions, and noise classification ● Flagged major inconsistencies and corrected minor errors to maintain dataset quality ● Performed structured data labeling and classification for AI model training ● Utilized virtual assistance protocols and remote communication tools to coordinate workflows and maintain seamless project alignment with management teams.