Natalie Asher Forbes

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Client Services Representative

JG Wentworth

Nov 2024 - Current (8 months)

Retained clients through empathetic service and rapid problem-solving, handling both inbound and outbound calls. Managed CRM tasks in Salesforce, including account reviews, payment rescheduling, and welcome calls. Delivered high CSAT by resolving objections and providing tailored solutions across time zones. Collaborated with global teams to streamline settlement offers and enhance client satisfaction. Additionally, provided virtual assistance by offering tech support, ensuring clients had the necessary resources to navigate our services effectively.

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Creator Success & Support Executive

Fanvue

Feb 2024 - May 2024 (4 months)

As a Creator Success & Support Executive, I hosted onboarding calls and addressed customer support concerns for both AI and real-life creators. I successfully led the onboarding process for over 100 creators at Fanvue, achieving a 30% reduction in ramp-up time. Additionally, I organized virtual community events and managed backend support tasks, fostering a supportive and engaged creator community across diverse backgrounds. I utilized Microsoft 365 for efficient email management, ensuring streamlined communication and support for creators throughout their onboarding journey.

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Customer Support Representative

Educate

Oct 2023 - Feb 2024 (5 months)

Delivered fast-paced support to students, onboarding large cohorts efficiently. Engaged 100+ users through community posts and proactive communication. Managed CRM tasks in HubSpot and solved complex issues during high traffic event weeks. Ensured seamless onboarding and support for a global, multilingual user base. Additionally, provided virtual assistance by assisting in tech support, which enhanced the overall user experience and contributed to resolving technical issues promptly.

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Chief Communications Liaison

Imperial TV

Feb 2021 - Oct 2022 (1 year 9 months)

Managed church service broadcasting, photography, sales, and marketing for Imperial TV in Sandton, South Africa. Led prayer calls, generated leads, and set appointments to drive communication strategies. Utilized skills in social media management, business administration, and voice artistry to enhance brand presence. Additionally, provided virtual assistance by offering tech support, which contributed to the overall efficiency of the media operations and ensured seamless communication within the team. Engaged in administrative work, which included elements of payroll processing and HR functions, thereby supporting the operational framework and enhancing team dynamics. Utilized QuickBooks for basic financial tracking, ensuring accurate recor

Natalie Asher Forbes

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Natalie's behavioral traits
Natalie's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.