Natalie Asher Forbes
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Harare, Zimbabwe
Contact Natalie regarding:
Flexible work
Starting at
USD7/hour
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Résumé
Jobs
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60% verified
- FCreator Success & Support Executive public Remote experienceFanvueFeb 2024 - May 2024 (4 months)As a Creator Success & Support Executive, I hosted onboarding calls and addressed customer support concerns for both AI and real-life creators. I successfully led the onboarding process for over 100 creators at Fanvue, achieving a 30% reduction in ramp-up time. Additionally, I organized virtual community events and managed backend support tasks, fostering a supportive and engaged creator community across diverse backgrounds. I utilized Microsoft 365 for efficient email management, ensuring streamlined communication and support for creators throughout their onboarding journey. Furthermore, I engaged in data reporting to track client engagement statistics for those enrolled in coaching, which informed our support strategies. I also conduc
- ECustomer Support Representative verified_user Verified experienceEducateOct 2023 - Feb 2024 (5 months)Delivered fast-paced support to students, onboarding large cohorts efficiently while engaging 100+ users through community posts and proactive communication. Managed CRM tasks in HubSpot and solved complex issues during high traffic event weeks, ensuring seamless onboarding and support for a global, multilingual user base. Additionally, provided virtual assistance by assisting in tech support, which enhanced the overall user experience and contributed to resolving technical issues promptly. Furthermore, upheld SaaS add-ons, leading my team to achieve the highest sales in this area consecutively, demonstrating a strong understanding of customer needs and the value of our offerings. I also utilized data reporting skills to generate detailed r
- IChief Communications LiaisonImperial TVFeb 2021 - Oct 2022 (1 year 9 months)Managed church service broadcasting, photography, sales, and marketing for Imperial TV in Sandton, South Africa. Led prayer calls, generated leads, and set appointments to drive communication strategies. Utilized skills in social media management, business administration, and voice artistry to enhance brand presence. Additionally, provided virtual assistance by offering tech support, which contributed to the overall efficiency of the media operations and ensured seamless communication within the team. Engaged in administrative work, which included elements of payroll processing and HR functions, thereby supporting the operational framework and enhancing team dynamics. Utilized QuickBooks for basic financial tracking, ensuring accurate recor
Education
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50% verified
Cybersecurity Basics verified_user Verified experienceedXJan 2025- O'Level CertificateMidlands Christian CollegeJan 2007 - Oct 2010 (3 years 10 months)