Natalia Batet

Client Service Account Manager

JPMorgan Chase Co

Apr 2019 - Current (7 years 2 months)

- Led detailed business reviews, identifying opportunities for upselling and cross-selling, which resulted in consistent revenue growth across key accounts. - Reduced payment inefficiencies by 70% through process optimization, saving significant costs for clients and improving financial workflows. - Successfully transitioned 13 clients to digital apps, enabling cost reductions and enhancing operational efficiency. - Resolved 95% of client inquiries, boosting client satisfaction. - Led global client service local campaign to support sales teams in driving local revenue growth, leveraging existing client relationships to maximize impact and trust. This effort generated $60K locally, significantly contributing to both local and global reve

Sales Support Sr Analyst

JPMorgan Chase Co

Dec 2016 - Mar 2019 (2 years 4 months)

• Reviewed and ensured the accurate entry of instrument orders in financial systems, maintaining strict adherence to established protocols and procedures. • Coordinated client and sales team communication to address and resolve delays in the delivery of financial positions, ensuring a seamless flow of information and client satisfaction. • Monitored and analyzed system information flows to identify and rectify errors, while proactively suggesting and implementing process improvements to enhance operational efficiency. Significant Outcomes: - Achieved a 98% accuracy rate in order entry by refining data entry processes, ensuring timely and accurate transaction processing. -Streamlined operations by cutting inefficiencies by 80%, acceleratin

Alliances Client Sales & Support Sr. Analyst

Accenture

Jul 2015 - Nov 2016 (1 year 5 months)

• Compiled and structured key documentation for client review, supporting strategic partnership opportunities. • Designed in-depth reports and tailored presentations to effectively communicate business proposals to potential clients. Significant Outcomes: -Coordinated client presentations, driving a 20% increase in inquiries and engagement with prospective clients. -Addressed client inquiries efficiently, resulting in a 15% increase in the acceptance rate of proposals. -Collaborated with internal teams to deliver customized solutions, enhancing client relationships and improving service offerings.

C

Senior Administrative Analyst

Centro Mayorista Fotografia SA

Apr 2012 - Jun 2015 (3 years 3 months)

• Oversaw cash flow management by analyzing financial transactions to prioritize payments and meet company obligations effectively. • Managed claims, returns, and exchanges, resolving customer complaints with tailored solutions to ensure satisfaction. • Coordinated order delivery logistics, streamlining processes to guarantee timely and efficient product shipments to clients.

Employee | Work and Travel

Subway

Dec 2011 - Mar 2012 (4 months)

•Handled customer payments and cash transactions with precision, maintaining accurate sales records by adhering to established procedures. • Oversaw inventory management, including monitoring stock levels, coordinating supplier orders, and organizing product placement to ensure availability and efficiency. • Maintained compliance with quality standards and company policies, focusing on food safety, customer satisfaction, cleanliness, and security protocols.

Measurement & Report Sr. Assistant (RRHH)

Accenture

Aug 2010 - Dec 2011 (1 year 5 months)

• Developed and implemented a standardized reporting framework, continuously optimizing reports to align with Accenture’s dynamic business requirements. • Addressed internal queries and complaints, providing timely and effective solutions to enhance operational efficiency and client satisfaction.

E

Legal Administrative Assistant

Estudio Pelaez

Mar 2004 - Mar 2007 (3 years 1 month)

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