Gloria Natalia Buitrago Gómez

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HR Coordinator

isolved

Sep 2023 - Apr 2025 (1 year 8 months)

I effectively navigated the cloud-based SaaS HCM solution, isolved, to streamline HR processes and enhance operational efficiency. My responsibilities included data entry, where I compiled and maintained employee records related to employment and benefits administration. I assisted with the new employee onboarding process by participating in orientation meetings and supported bi-weekly payroll processing audits. Additionally, I managed new hire and termination documentation, ensuring timely updates in the HCM system. I responded to internal and external HR-related inquiries, maintaining active and historic employee files while archiving documentation to ensure proper record retention and compliance. I adhered to programs and practices that

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Customer Service Representative

isolved

Sep 2023 - Nov 2024 (1 year 3 months)

As a Customer Service Representative, I was responsible for addressing customer inquiries, resolving issues, and providing exceptional service to enhance customer satisfaction. I utilized various communication channels to ensure timely responses and effective problem-solving. Additionally, I employed messaging apps such as Teams and WhatsApp to facilitate seamless communication with both customers and team members, which improved response times and collaboration within the team.

B2B support agent

Vive Health

Sep 2022 - Feb 2023 (6 months)

As a B2B support agent, I was responsible for providing exceptional customer service through various communication channels, including receiving calls and answering emails. My role involved troubleshooting equipment issues, such as scooters, power wheelchairs, and upright rollator walkers, ensuring that clients received timely and effective solutions. Additionally, I handled a range of operational tasks related to replacements, reimbursements, refunds, returns, and shipping, demonstrating my ability to manage complex inquiries efficiently. I also maintained a strong focus on collaboration by being attentive to any requests from the Sales department, ensuring seamless support across functions. Furthermore, I utilized messaging apps to enhanc

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English Teacher

French College

Jul 2022 - Jan 2023 (7 months)

- Responsible for teaching and planning English classes, creating engaging lesson plans that cater to diverse learning styles. - Utilized messaging apps such as Teams and WhatsApp to facilitate communication with students, enhancing their learning experience and ensuring timely updates regarding class activities and assignments.

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Sales Bilingual Operation. Seller of Home Warranties for American Home Shield

Buwelo BPO

Mar 2022 - Aug 2022 (6 months)

- Responsible for selling home warranty plans to callers from the USA, providing exceptional customer service and addressing inquiries effectively. - Utilized messaging apps such as Teams and WhatsApp to enhance communication with clients and streamline the sales process, ensuring timely responses and fostering strong customer relationships.

Order Entry Rep

Blackstone Medical Services

Mar 2021 - Feb 2022 (1 year)

- Entered medical orders into the system with precision and attention to detail. - Maintained effective communication with the team through various channels, including messaging apps like Teams, to ensure seamless collaboration and timely processing of orders.

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Assistant professor of English in Kinder

Gimnasio Campestre Cristiano GCC

Feb 2020 - Nov 2020 (10 months)

- Accompanied students in English, science, math, and fine-motor classes, fostering a supportive learning environment. - Planned and executed English lessons utilizing the Raz-kids platform, providing daily reports on read books and assigning appropriate reading materials. - Employed messaging apps such as Teams and WhatsApp to facilitate communication with students and parents, ensuring timely updates and engagement in the learning process.

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Secretary

Yabro Soc Asesores

Jul 2019 - Dec 2019 (6 months)

- Operated mortgage and automotive loans, providing exceptional customer service while managing the client list and conducting market segmentation. - Utilized messaging apps such as Teams, WhatsApp, and Messenger to facilitate effective communication with clients and team members, ensuring timely updates and responses that enhanced overall service delivery.

Academic Mentor

EAN University

Apr 2018 - Jul 2018 (4 months)

- Supported and assisted students at EAN University in various topics impacting their academic performance. - Addressed student issues and, when necessary, reported their concerns and requests to relevant support areas of the university, including academic, financial, personal, and institutional services. - Achieved two certificates in Leadership and Coaching, enhancing my ability to guide and mentor students effectively. - Utilized messaging apps such as WhatsApp and Messenger to maintain open lines of communication with students, ensuring timely support and fostering a collaborative learning environment.

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Bilingual Secretary/ Receptionist

Editora Netwip Internacional S.A

Jun 2012 - Feb 2013 (9 months)

As a Bilingual Secretary/Receptionist, I was responsible for the reception of documents, providing customer service, and managing telephone inquiries in both English and Spanish. I handled payments in cash and through electronic means, and I was proficient in managing Excel, Word, and the software "Softmint" for scheduling classes at the English institute. Additionally, I took on the responsibility of writing minutes and learned to work effectively under pressure while ensuring the best possible service for customers. During my tenure, I also served as Assistant Manager for several months, where I was tasked with creating quotations, organizing corporate events, and addressing all needs related to the physical installations of the enterpris

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Secretary

Environmental Lawyer

Mar 2012 - May 2012 (3 months)

During my internship as a Technical Assistant in Business Administration from 2011 to 2012, I was responsible for managing the office's files and overseeing the office database in Excel. My duties included drafting reports and attending to reception tasks. Additionally, I utilized messaging apps, specifically Messenger, to facilitate communication within the office, ensuring timely updates and coordination among team members.

Gloria Natalia Buitrago Gómez

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Gloria's behavioral traits
Gloria's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.