Carlos Paredes Hi, I'm a Sales & Customer Service minded person, I have

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Sales Representative

C&C Car-Go Carrier Network

Jul 2023 - Mar 2025 (1 year 9 months)

As a Sales Representative, I utilized my sales and customer service skills to effectively sell Carrier & Freight Services across the US Territory. I managed the CRM and all necessary tools to maintain a smooth workflow, successfully converting warm leads into sales. Additionally, I participated in a two-week training program focused on AI, which sparked my journey towards proficiency in artificial intelligence. This training enhanced my ability to leverage technology in sales strategies, ultimately improving customer engagement and sales performance.

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VA, CSR, Appointment Setter

Oct 2022 - Jun 2023 (9 months)

In my role as a Virtual Assistant, Customer Service Representative, and Appointment Setter, I was responsible for managing client communications, scheduling appointments, and providing exceptional customer support to ensure client satisfaction. I utilized various tools to streamline workflows and maintain organized records. Additionally, I managed my own Google Drive account to store and organize all relevant documents related to my work, including Excel and Word documents, which facilitated efficient access to information and improved overall productivity in my tasks. Furthermore, I handled social media management as part of my responsibilities, which enhanced client engagement and communication, contributing to a more comprehensive suppor

Conversionly Io

Conversionly

Oct 2022 - Jun 2023 (9 months)

In my role at Conversionly Io, I was responsible for driving sales and enhancing client relationships through strategic engagement and tailored solutions. I focused on understanding client needs and aligning our services to meet those requirements effectively. Additionally, I recognized the importance of ESG (Environmental, Social, and Corporate Governance) as a critical sales tool; by framing our services and products as sustainable, fair, and trustworthy, I was able to appeal to larger clients who prioritize values beyond just features and pricing. This approach not only helped in closing more deals but also positioned our brand as a leader in responsible business practices. Furthermore, my role required proficient typing skills to effici

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Remote Appointment Setter

Infotech Risks Security LLC, Houston TX

Mar 2022 - Sep 2022 (7 months)

As a Remote Appointment Setter, I managed Go High Level CRM to effectively warm up leads and set appointments, ultimately increasing sales. I utilized various digital marketing strategies on social media to attract prospects and employed Google Workspace for efficient communication and organization. Additionally, my experience with Microsoft 365, which I have been using since its release, has enhanced my ability to collaborate and manage tasks effectively, further supporting my role in driving sales growth. My background in technology sales, particularly in IT Tech & SAP Solutions and Cyber Security, required me to consistently engage with clients, primarily in a B2B context, ensuring that their needs were met and fostering strong relations

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Infotech Risks Security LLC

Infotech Risks Security LLC, Houston TX

Mar 2022 - Sep 2022 (7 months)

En mi rol en Infotech Risks Security LLC, fui responsable de la implementación y gestión de soluciones de ciberseguridad, asegurando que los sistemas se integraran de manera efectiva en las operaciones de los clientes. Además, trabajé en la venta de soluciones tecnológicas, incluyendo IT Tech y SAP, enfocándome en el mercado B2B. Durante este proceso, enfrenté y resolví diversos problemas que surgieron en la implementación de los sistemas de ciberseguridad, lo que me permitió mejorar la experiencia del cliente y optimizar la funcionalidad de las soluciones ofrecidas. Utilicé Google Sheets para gestionar y cargar los leads generados en el CRM, facilitando la organización de datos y el seguimiento de clientes potenciales. Además, empleé VoIP

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Issac Grace Enterprices

Issac Grace Enterprises,Atlanta

Aug 2021 - Dec 2021 (5 months)

As a Virtual Assistant with Issac Grace Enterprises, I was responsible for managing various administrative tasks, ensuring efficient operations and supporting the team in achieving business goals. My role included conducting outbound calls to wholesalers in real estate, which enhanced my communication skills and provided valuable insights into the real estate market. This experience allowed me to develop a deeper understanding of client interactions and market dynamics, even though real estate sales were not my primary focus. Additionally, I maintained an awareness of social media posting, which contributed to my understanding of customer engagement and market trends, further supporting my ability to assist in lead management and sales deve

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Virtual assistant

Issac Grace Enterprises,Atlanta

Jun 2021 - Feb 2022 (9 months)

As a Virtual Assistant, I provided comprehensive administrative support, managing schedules, coordinating appointments, and ensuring efficient communication between clients and stakeholders. I utilized various tools to streamline operations and enhance productivity. Additionally, I employed VoIP technology for outreach campaigns, facilitating effective communication and engagement with clients, which contributed to the overall success of the initiatives. I also made outbound calls related to wholesale in real estate, which further developed my communication skills and understanding of client needs in a dynamic market. Furthermore, I recognized the importance of ESG (Environmental, Social, and Corporate Governance) principles in sales strate

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Remote Virtual assistant- Cold Caller

Boost InternationalCompany

Sep 2020 - Jun 2021 (10 months)

- As a Remote Virtual Assistant specializing in cold calling, I followed a structured script to engage potential clients, utilizing Salesforce CRM to effectively sell Medicare programs. My efforts resulted in successful live transfers and the scheduling of numerous appointments. - Additionally, I employed VoIP technology to enhance my calling capabilities, ensuring efficient communication with leads and optimizing my outreach efforts. - I maintained constant communication with clients, which included chat support as a key component of my role, demonstrating my ability to provide comprehensive customer service and support through various communication channels.

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Tabernáculo Constructores SAC

Construction Company

Jan 2019 - Sep 2021 (2 years 9 months)

En mi rol en Tabernáculo Constructores SAC, fui responsable de la gestión de proyectos de construcción, asegurando que se cumplieran los plazos y los estándares de calidad. Coordiné con los equipos de trabajo para garantizar una comunicación efectiva y la resolución de problemas en el sitio. Además, gestioné mi propia cuenta de Google Drive para almacenar y organizar todos los documentos relacionados con el flujo de trabajo del proyecto, incluyendo documentos de Excel y Word, lo que facilitó el acceso a la información y mejoró la eficiencia en la gestión de proyectos. También desempeñé un papel consultivo para mi equipo de ventas, brindando orientación y apoyo en la estrategia de ventas, lo que contribuyó a un enfoque más cohesivo y efectiv

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Marketing - manager

Tabernaculo Constructores SAC

Jan 2019 - Sep 2021 (2 years 9 months)

- As a Marketing Manager, I oversaw the points of sales and the sales team for a Construction Company, implementing various digital marketing strategies to attract prospects into our workflow. - Additionally, I collaborated closely with my sales representatives to enhance their appointment setting efforts, utilizing social media ads as a lead generation strategy to drive engagement and support the sales process. - Conducted weekly Zoom meetings with our Sales Teams across different locations to monitor performance metrics and ensure alignment on our collective goals, fostering a cohesive team environment focused on achieving sales targets. - Maintained close communication with the Engineering & Design office to gain a comprehensive under

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Virtual assistant

eLease Funding Inc.

Apr 2018 - Dec 2018 (9 months)

- As a Virtual Assistant, I conducted cold calls and utilized Salesforce CRM for a funding company, selling funding solutions to various businesses across the United States. This role involved either live transfers or setting appointments, maintaining a full-time weekly schedule with a base rate plus commissions. - Additionally, I conducted Zoom demos as part of the sales workflow, effectively addressing customer questions and concerns through face-to-face interactions, which enhanced customer engagement and trust in our services. I also managed my own Google Drive account to store various documents related to the job workflow, including Excel and Word documents, ensuring organized access to essential information that supported my sales ef

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Server, junior manager

Tableseide Restaurant Group

Mar 2006 - Aug 2016 (10 years 6 months)

As a Server and Junior Manager, I am customer service-oriented, overseeing the front-of-house (FOH) operations during my shift and leading the team to enhance service quality and revenue generation. I focus on selling food and drinks from a Cosmopolitan International Kitchen Menu while ensuring the restaurant remains clean and inviting, demonstrating a strong commitment to side work and teamwork. Additionally, I applied my marketing strategy skills by planning and designing daily and weekly initiatives aimed at improving sales, while training our Servers Team to achieve goals and boost overall sales performance. I managed administrative tasks related to my shift, similar to the responsibilities of an administrative assistant, ensuring all p

Carlos Paredes

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