Nancy Manzanero

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Human Resources Assistant

Superior Group of Companies

Jan 2026 - Current (7 months)

• Promoted internally from Quality Analyst at The Office Gurus to the Human Resources department within Superior Group of Companies. • Assist with recruitment, onboarding, and employee documentation processes. • Maintain confidential employee records and HR documentation. • Support payroll, attendance tracking, and benefits administration. • Coordinate interviews, employee communications, and HR-related reporting. • Provide administrative support to the Human Resources department. • Leveraged expertise in travel logistics to enhance organizational coordination, applying high-level scheduling, record-keeping, and attention to detail to streamline complex HR processes and multi-tasking requirements. • Utilized QuickBooks Online for comprehens

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Logistic Coordinator

Valaroo

Mar 2025 - Jan 2026 (11 months)

• Tracked and traced shipments to ensure timely and accurate delivery. • Communicated with customers and carriers regarding shipment updates and delivery status. • Coordinated dispatch operations and collaborated with departments to improve efficiency. • Maintained shipment and logistics records and prepared operational reports. • Ensured compliance with company procedures and delivery standards. • Leveraged expertise in travel logistics to enhance overall logistics coordination by expertly managing complex transportation arrangements, scheduling, and resource allocation, ensuring the efficient movement of both materials and personnel. • Utilized GoHighLevel (GHL) as a comprehensive communication platform to manage customer interactions, in

Customer Service Agent / Data Entry / Quality Analyst

The Office Gurus

May 2022 - Jan 2026 (3 years 9 months)

• Handled inbound and outbound customer service calls professionally and efficiently. • Performed accurate data entry and maintained customer records. • Conducted quality assurance reviews on recorded calls to identify trends and improve agent performance. • Prepared daily, weekly, and monthly quality and performance reports. • Collaborated with leadership teams to improve operational efficiency and client satisfaction. • Earned an internal promotion to Human Resources within Superior Group of Companies, parent company of The Office Gurus. • Utilized strong calendar management skills to coordinate meetings, facilitate calibration sessions, and track critical deadlines, ensuring that all performance review timelines and operational tasks wer

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Office Manager

E-Z Boy Tours

Oct 2017 - Mar 2020 (2 years 6 months)

Job title: Office Manager Job description: • Managed office operations, logistics coordination, scheduling, and vendor communications. • Handled supply purchases, inventory management, and office budgeting. • Improved operational efficiencies by coordinating deliveries and customer requests. • Prepared financial and operational reports for management review. • Oversaw administrative tasks including billing, accounts receivable, and office support. • Applied professional property management experience to coordinate complex travel arrangements and accommodations, leveraging expertise in guest services and vendor communication to ensure seamless logistical operations.

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Hotel Manager

Jan's Hotel

Jul 2016 - Oct 2017 (1 year 4 months)

• Managed daily operations of a 17-room hotel and supervised staff members. • Handled guest services, reservations, complaints, and event bookings. • Prepared end-of-month audits and operational reports for upper management. • Conducted hiring, onboarding, and employee supervision. • Managed payroll, bank deposits, and customer satisfaction initiatives.

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Customer Service Teller

St. Francis Xavier Credit Union

Jun 2011 - Jun 2015 (4 years 1 month)

• Processed member deposits, withdrawals, and daily banking transactions. • Conducted loan interviews and assisted with loan processing. • Prepared end-of-day and end-of-month financial reports. • Maintained accurate financial records and provided excellent customer service. • Handled member inquiries and supported daily branch operations.

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