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Nadia Colex
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New York, United States
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Marketplace-MAXIMUS / Bilingual Spanish Customer Service Representative (Remote)NY State Of Health The Official Health, MaximusMar 2023 - Current (3 years 6 months)As a Bilingual Customer Service Representative for New York State of Health (NYSOH), I provide support to individuals and families navigating health insurance options. I assist clients in both English and Spanish, helping them understand their coverage, resolve issues, and complete enrollment processes. My responsibilities include handling inbound calls, responding to inquiries, translating documents, resolving customer issues, and communicating updates to management to ensure quality service and satisfaction. I take pride in delivering clear, compassionate service while ensuring compliance with state guidelines and maintaining accurate documentation - LCovid Swabber TechnicianLabWorqApr 2022 - Mar 2023 (1 year)- Performed on-site and off-site COVID-19 testing to assist clients in monitoring and preventing the spread of the virus. - Ensured accurate sample collection, maintained safety protocols, and provided clear instructions to individuals throughout the testing process. - Communicated test procedures and results timelines to patients with professionalism and empathy. - Prepared and labeled specimens for laboratory processing and ensured accurate documentation. - Provided clear instructions to clients to ensure accurate and comfortable sample collection. - Conducted nasal swab tests on-site and mobile testing locations, while also engaging in order processing by collecting specimens and verifying patient information to ensure a seamless te
- WInventory Data entryWorld Distribution Services Newark-LindenJan 2022 - Mar 2022 (3 months)Responsible for managing a range of daily tasks, including receiving and processing incoming orders, packing and organizing shipments, conducting inventory counts, and ensuring timely order fulfillment. Skilled in determining the type and quantity of items required for each order to maintain accuracy and efficiency. • Inventory Tracking & Stock Management • Team Collaboration & Communication Skills • Order Receiving, Processing & Fulfillment • Accurate Picking, Packing & Shipping. Additionally, this role is connected to customer support by maintaining accurate inventory records and quickly handling customer inquiries, which enhances overall service quality and customer satisfaction.
- BReceptionistBest Western Plus Fairfield Executive InnApr 2021 - Mar 2022 (1 year)As a Receptionist, I was responsible for greeting guests and assisting them in navigating the hotel, ensuring a seamless and welcoming experience. I offered refreshments during wait times and provided information about hotel amenities. Additionally, I managed reservations, scheduled appointments, and handled tasks such as making copies and coordinating transportation services, including arranging taxis. I effectively executed front desk operations and guest check-in/out processes while demonstrating composure and strong organizational skills under pressure. My responsibilities included cash handling and billing procedures, with a keen attention to detail and organization. I excelled in customer service and conflict resolution, utilizing dat