Results-driven e-commerce customer experience professional with 3+ years of experience in sales and support roles across fast-paced online retail and SaaS environments. Proven ability to handle high volumes of inbound and outbound customer calls, respond to inquiries across email and live chat, process orders and returns, and maintain accurate CRM records in Zoho and similar platforms. Skilled in qualifying and following up on leads, re-engaging unconverted prospects, identifying upsell opportunities, and conducting cold outreach to B2B customers. Detail-oriented and highly organized, with experience using ShipStation, ClickUp, Slack, and order fulfillment platforms. Comfortable managing multiple communication channels simultaneously while meeting SLA targets, delivering regular management reports, and working independently in a fully remote environment. Fluent in American English with no noticeable accent.
