Mutmainnah Saediman

Mutmainnah Saediman

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Customer Success | SaaS & EdTech | Onboarding, Retention & Customer Experience
Malang, East Java, Indonesia
Contact Mutmainnah regarding: 
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Full-time jobs
Starting at USD600/month

Timeline

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Résumé

Jobs verified_user 0% verified
  • Corsearch
    Data Annotator & Data Classification AI Trainer - Quality Assurance
    Corsearch
    May 2025 - Jan 2026 (9 months)
    - Conducted image annotation and labeling in alignment with brand protection guidelines, focusing on logos, trademarks, and policy compliance. - Utilized tools such as FiftyOne and internal AI systems to perform annotation, validation, and dataset quality assurance. - Structured and categorized annotated data to enhance training dataset quality and improve model performance. - Consistently achieved daily productivity targets while maintaining high accuracy and annotation consistency.
  • TYMY
    B2C Customer Success Manager
    TYMY
    Oct 2024 - Mar 2026 (1 year 6 months)
    TYMY is a cutting-edge SaaS platform that empowers businesses by enabling their products to be sold through a vast network of agents. My responsibilities are: - Led the launch and implementation of TYMY’s first agent network in Indonesia, onboarding 1,000+ agents during the early growth phase and establishing the initial onboarding flow used as a baseline for future expansion. - Mitigate churn risks by utilizing KPI tracking and data-driven insights to provide actionable improvements for agent performance and platform engagement - Collaborated closely with product and tech teams to translate early user feedback and local market insights into product and UX improvements.
  • Corsearch
    Online Brand Protection
    Corsearch
    Nov 2022 - Jan 2026 (3 years 3 months)
    Corsearch is a leading provider of intelligent trademark and brand protection solutions within the intellectual property sector. The company specializes in helping businesses safeguard their trademarks and brands from potential infringements in an increasingly complex digital landscape. My responsibilities are: - Managed enterprise brand protection requirements, analyzing trademark and copyright risks by aligning client business rules with monitoring parameters across cloud-based platforms. - Monitored, evaluated, and classified search results related to trademark and copyright infringements, including misuse of brand names, logos, and copyrighted content across marketplaces and websites. - Conducted investigations into potential intellectu
  • cakap
    Partnership Operations
    cakap
    Nov 2022 - Dec 2022 (2 months)
    - Architected and maintained standardized documentation for partnership projects, ensuring highly scalable onboarding processes for partners. - Lead as the primary stakeholder management lead between the partnership division and cross-functional teams to ensure smooth project execution and cloud technology implementation. - Optimized operational workflows for product-specific partnerships, reducing friction during the implementation management phase for enterprise-level clients.
  • cakap
    Business Development Associate
    cakap
    May 2021 - Oct 2022 (1 year 6 months)
    Cakap is an upskilling platform that enables 2-way learning interactions between students and professional teachers. My responsibilities are: - Played a key role in the initial setup of the education-focused department, managing end-to-end operational execution independently during the first rollout phase. - Defined and analyzed B2B client needs to architect tailored solutions, driving early-stage value realization for mid-market customers. - Mitigate operational roadblocks by coordinating with various stakeholders, ensuring high-quality service delivery and KPI attainment.
  • RUANGGURU
    Field Education Consultant
    RUANGGURU
    Aug 2019 - Dec 2020 (1 year 5 months)
    Ruangguru is a leading educational technology platform in Indonesia that provides online learning solutions for students, offering a range of services including tutoring, learning materials, and educational content to enhance the learning experience. As a Field Education Consultant, I was responsible for: - Analyzed client goals to deliver tailored solutions that addressed their complaints and obstacles in using our products; - Fostered strong relationships with clients to enhance customer satisfaction, leading to increased renewal rates and ongoing usage of our learning solutions; - Consistently exceeded monthly sales targets by effectively demonstrating the value of our products and ensuring clients received optimal service.
  • ECPAT International
    Research & Administrative Support
    ECPAT International
    Sep 2017 - Nov 2017 (3 months)
    ECPAT is a global network dedicated to ending the sexual exploitation of children, with a focus on protecting children from sexual abuse in travel, tourism, and online. During my time at ECPAT, I contributed in the following ways: - Assisted in researching and drafting briefs on the Optional Protocol on the Sale of Children, Child Prostitution, and Child Pornography (OPSC) for workshop presentations and advocacy efforts; - Actively participated in ECPAT events addressing the sexual exploitation of children in travel and tourism, serving as part of the administration team to ensure smooth event coordination.
Education verified_user 0% verified
  • University of Muhammadiyah Malang
    Bachelor's degree, International Relations and Affairs
    University of Muhammadiyah Malang
    Jan 2014 - Dec 2018 (5 years)
Projects (professional or personal) verified_user 0% verified