Mulalo Benedict Luvhimbi Award-Winning Strategic Sales & Operations Leader | 5x

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Team Manager

Assupol Life

Jan 2020 - Current (6 years 8 months)

■ Directed a high-performing team, ensuring precision in client service delivery and operational execution. ■ Implemented CRM-driven tracking systems, boosting follow-up rates and ensuring no client request was overlooked. ■ Partnered with executive leadership to align operational priorities with strategic business objectives. ■ Achieved 35% YOY growth through structured follow-up, proactive communication, and optimized processes. ■ Introduced performance dashboards and reporting tools, enhancing transparency and accountability. ■ Developed training programs for new hires, reducing onboarding time by 30%. ■ Collaborated with compliance teams to minimize risk exposure and improve audit readiness.

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Senior Sales Advisor

Assupol Life

Jul 2015 - Dec 2019 (4 years 6 months)

■ Maintained 90%+ client retention through proactive relationship management and consistent touchpoints. ■ Oversaw complex client portfolios, ensuring compliance, timely documentation, and smooth service delivery. ■ Ranked #1 in regional sales for four consecutive years, reflecting strong execution and client trust. ■ Guided clients in estate planning, investment products, and insurance solutions tailored to long-term needs. ■ Delivered financial literacy workshops to enhance client decision-making and trust. ■ Established structured follow-up schedules, reducing missed renewals by 40%. ■ Negotiated high-value contracts and policies, ensuring mutual benefits and compliance.

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Sales Support Specialist

HMD Global (Nokia)

Mar 2011 - Jun 2015 (4 years 4 months)

■ Coordinated internal workflows and external vendor relations to ensure timely delivery of marketing initiatives. ■ Supported account management for high-profile corporate clients, ensuring brand and service consistency. ■ Designed reporting templates to track sales pipeline and client interactions more effectively. ■ Optimized office processes, cutting administrative turnaround times by 20%. ■ Provided executive-level support in meetings, presentations, and data analysis for decision-making. Built and maintained strong vendor relationships, securing cost savings and timely deliveries.

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Operations Manager

Maddison Group

Jan 2007 - Dec 2010 (4 years)

■ Managed operational workflows for multiple client accounts, ensuring smooth onboarding and service execution. ■ Introduced cost-saving measures reducing expenses by 15% without compromising service quality. ■ Implemented new service delivery frameworks, resulting in improved efficiency and client satisfaction. ■ Led cross-functional collaboration initiatives, improving communication between departments.

Mulalo Benedict Luvhimbi

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