Muhammad Waqas

B

Team Lead - Customer Suport (Sales, Billing, Maintenance and Accidents)

Buggy TLC - VGM

Jun 2024 - Current (2 years)

As a Team Lead in Customer Support, I was responsible for overseeing the Sales, Billing, Maintenance, Accident, and Towing departments, ensuring seamless operations and exceptional service delivery. I led a team dedicated to providing outstanding customer service, managing both inbound and outbound calls while utilizing CRM tools to enhance client interactions. My role involved process documentation and improvement initiatives, which streamlined workflows and increased efficiency across the team. Additionally, I provided end-user training and support, coaching team members to excel in their roles and improve customer care outcomes. I also leveraged Slack as an internal communication tool to escalate issues and share vital information across

B

Team Lead - Rideshare National Reservations team

Buggy TLC - VGM

Jun 2023 - May 2024 (1 year)

As the Team Lead for the Rideshare National Reservations team, I was responsible for overseeing daily operations, ensuring exceptional customer service, and managing a team of dedicated agents. I implemented strategies to enhance efficiency and streamline processes, resulting in improved response times and customer satisfaction. Additionally, I played a key role in the introduction of GHL (GoHighLevel) into our workflow, which simplified our tasks and further optimized our team's performance. While my primary focus was on customer service and operational management, I also recognized the importance of sales in the context of reservations; effectively closing a sale is integral to securing a car reservation. This understanding allowed me to

B

Sales Manager

Best Custom Boxes

Nov 2019 - Apr 2023 (3 years 6 months)

Conduct day-to-day project coordination, planning, and implementation across multiple teams

G

Sales Representative

G-TECH

Apr 2017 - Oct 2019 (2 years 7 months)

Managed sales from start to finish, ensuring a seamless customer experience and fostering strong relationships with clients. Collaborated with other brands to enhance product offerings and drive sales growth. Additionally, utilized management skills to oversee floor staff, ensuring efficient operations and a high level of customer service throughout the sales process.

M

Sales Representative

Mubarak Jewelers

Nov 2014 - Feb 2017 (2 years 4 months)

Managed sales from start to finish Collaborated with other brands

S

Sales Representative

S.M Traders

Jan 2007 - Jan 2014 (7 years 1 month)

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