Muhammad Naseem Ashraaf

Muhammad Naseem Ashraaf

About

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Punjab, Pakistan

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • iGate Technologies Pakistan
    Quality Assurance Manager (B2B Sales)
    iGate Technologies Pakistan
    May 2024 - Dec 2025 (1 year 8 months)
    A results-driven Quality Assurance & Training Manager with extensive experience in B2B Sales, Quality Assurance, and Corporate Training. I am responsible for enhancing sales effectiveness, ensuring process adherence, and developing high-performing sales professionals through structured training programs, performance evaluations, and strategic coaching. Following are the core competencies. ✔ B2B Sales Training & Development ✔ Quality Assurance & Sales Process Optimization ✔ Sales Coaching & Performance Management ✔ Persona-Based & Consultative Selling ✔ Advanced Communication & Storytelling in Sales ✔ Objection Handling & Customer Trust-Building ✔ Sales Call Evaluations & Strategic Feedback ✔ Customer Retention & Relationship Management ✔ Le
  • Poplin
    Tier-3 Executive
    Poplin
    Aug 2023 - Mar 2024 (8 months)
  • Axxon BPO
    Director HR and Training & Development
    Axxon BPO
    Jun 2023 - Aug 2023 (3 months)
    Worked with the company as a Director HR and Training & Development. Leading the operations for HR, T&D, Quality Assurance, and Compliance dept.
  • Prime BPO
    Driector HR & Trainings
    Prime BPO
    Jan 2022 - Aug 2022 (8 months)
    Directed initiatives that enhanced sales team performance, contributing to increased revenue, client retention, and upselling opportunities. Developed and implemented business communication, objection handling, and client engagement programs that strengthened B2B/B2C sales effectiveness. Conducted Sales & Performance Needs Analysis, identifying skill gaps and opportunities to optimize conversion rates, customer satisfaction (CSAT), and revenue growth. Managed and mentored teams to ensure consistent delivery of sales coaching and account management best practices across multiple business lines. Collaborated with senior leadership and clients to align training and development programs with business objectives, KPIs, and revenue targets. Lever
  • Errands Services
    Manager Training Organizational Development
    Errands Services
    Mar 2020 - Jul 2020 (5 months)
    Worked with the company as a training & development manager.
  • GoMeat
    Director Of Operations
    GoMeat
    Sep 2020 - May 2021 (9 months)
    Served the company with the following responsibilities: ✅ Oversaw TS/CS & sales departments. ✅ Identified and targeted areas for operational improvement. ✅ Monitored revenue margins. ✅ Supervised employee productivity. ✅ Researched and implemented new directives for business growth and prosperity. ✅ Developed and implemented guidelines for employee evaluations, recruitment, and promotion.
  • Motive
    Quality Assurance Specialist
    Motive
    Sep 2018 - Mar 2020 (1 year 7 months)
    In this role, I focused on upholding service quality standards and ensuring clients consistently received top-tier support. Key Responsibilities: ✅ Monitored and evaluated customer interactions to ensure strict alignment with quality standards, delivering a seamless and high-value client experience. ✅ Conducted in-depth assessments of customer support cases, identifying improvement areas to enhance service delivery and client satisfaction. ✅ Partnered with support teams to implement quality improvements, ensuring consistency and excellence across all customer interactions. ✅ Contributed to Motive’s mission of connecting the world’s trucks through technology by supporting initiatives that reshaped the freight industry.
  • KeepTruckin
    Customer Experience Specialist
    KeepTruckin
    Sep 2018 - Mar 2020 (1 year 7 months)
  • Ibex
    Operations Team Manager
    Ibex
    Dec 2016 - Sep 2018 (1 year 10 months)
    As Team Manager, I led a high-performing customer support team for SquareTrade, a U.S.-based client. My role focused on driving customer satisfaction, ensuring compliance with international standards, cross-selling, upselling, and achieving operational excellence through effective leadership and team development. Key Responsibilities: ✅ Directed a team of customer support professionals, consistently achieving strong CSAT scores and ensuring compliance with international standards. ✅ Oversaw daily operations, driving productivity while managing escalated cases and claims to guarantee efficient, customer-focused resolutions. ✅ Delivered ongoing training, coaching, and recognition to team members, fostering skill development and maintaining se
  • J Telemarketing
    Sales Trainer
    J Telemarketing
    Apr 2015 - Aug 2016 (1 year 5 months)
    As Sales Trainer, I focused on equipping team members with the skills, knowledge, and discipline necessary to exceed performance benchmarks and align with company objectives. Key Responsibilities: ✅ Delivered impactful and engaging sales training sessions, enabling team members to develop high-performance selling skills. ✅ Managed employee orientation, training schedules, and ongoing coaching to ensure continuous improvement in performance. ✅ Counseled and guided team members, addressing performance gaps while supporting professional growth and maintaining standards. ✅ Developed and implemented action plans to meet production, quality, and customer service benchmarks. ✅ Anticipated and resolved challenges, monitored industry trends, and int
  • D
    Floor Manager
    DR Communications
    Feb 2013 - Mar 2015 (2 years 2 months)
    As Floor Manager, I was responsible for driving team performance, ensuring smooth operations, and creating a collaborative, high-performing sales culture. I had to achieve my own sales targets along with the team targets. Key Responsibilities: ✅ Managed and led a team of sales agents, fostering collaboration and ensuring efficient daily operations. ✅ Maintained a visible floor presence to address agent queries, provide guidance, and resolve escalated calls requiring advanced support. ✅ Monitored live calls to uphold quality standards and strengthen customer satisfaction. ✅ Motivated and coached agents with positive communication, real-time feedback, and continuous support. ✅ Actively engaged in on-the-floor activities to build a strong sale
Education verified_user 0% verified
  • University of the Punjab
    Bachelor’s Degree, Litreature
    University of the Punjab
    Jan 2010 - Dec 2012 (3 years)
    English literature
  • C
    Quantity surveyor, Architecture/Construction
    College of engineering technical education Rawalpindi
    Jan 2008 - Dec 2010 (3 years)
  • P
    ICS, Computer Science
    Post Graduate College
    Jan 2007 - Dec 2008 (2 years)