Muhammad Bilal Ali

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Business Development Manager

APP IN SNAP Private Limited

Feb 2023 - Current (2 years 7 months)

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Call Center Operations Manager

APP IN SNAP Private Limited

Oct 2020 - Current (4 years 11 months)

• Managed both national and international support and call center operations. • Led global support and Callcenter ops • Fostered client-company harmony • Ensured seamless System /software Support Ops • Built robust call center systems

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Director Operations

Shelbybpo

Apr 2018 - Jan 2019 (10 months)

• Drove high-impact sales operations for leading telecom entities such as AT&T/DirecTV, Spectrum, and Dish Network, catalyzing significant revenue growth and operational excellence within the call center environment. • Boosted call center revenue growth • Drove robust call center performance • Managed entire call center operations

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Product Specialist

Osiaffiliate

Sep 2017 - Dec 2017 (4 months)

• Conducted comprehensive training for eCommerce stores on affiliate marketing strategies. • Delivered engaging product demonstrations, showcasing integration and features of the system application. • Provided detailed guidance on shopping cart integration to optimize online store performance. • Produced and distributed podcasts across various social media platforms to enhance brand visibility. • Created informative video content to educate users on software updates and patch upgrades.

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Business Development Manager

Unicres Pvt Ltd

Jan 2016 - Apr 2017 (1 year 4 months)

• Drove strategic client acquisition initiatives for SEO and a broad range of IT services. • Successfully onboarded multiple new SEO accounts, expanding market penetration. • Amplified IT service sales through targeted business development efforts. • Escalated cloud storage transactions, contributing to revenue growth. • Strengthened the business portfolio with a focus on diversification and client satisfaction. • Drove SEO client growth • Expanded IT service sales • Increased cloud storage deals • Enhanced business portfolio

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Project Manager

Telebridge Communications

Jul 2013 - Nov 2013 (5 months)

• Spearheaded innovative process initiatives and project management for UK and US Telemarketing sectors, driving efficiency and growth. • Managed cross-border Telemarketing ops • Streamlined new Telemarketing processes • Delivered results in Telemarketing sector

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DIRECTOR OPERATIONS

JITEK

Dec 2011 - May 2013 (1 year 6 months)

• Spearheaded full-service marketing operations at Jitek, ensuring a one-stop solution for diverse client needs with a commitment to excellence and rapid turnaround. • Delivered premium marketing services with a proactive, go-getter attitude. • Ensured client success with responsive, tailored marketing strategies. • Partnered with reliable clients and call centers for robust marketing support. • Offered cutting-edge tech and expert teams for sales and marketing goals.

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Manager Operations

Lords Telecom

Jan 2009 - Apr 2010 (1 year 4 months)

• Spearheaded full-scale call center operations, successfully scaling from an initial team of 6 to over 150 seats within a single financial year. • Oversaw comprehensive B2B telesales operations, ensuring optimal performance and maximum sales target achievement. • Directed all aspects of training and HR management, fostering a high-performance culture and driving operational excellence. • Launched call center ops, grew team 6 to 150+ seats • Oversaw B2B telesales, training, HR functions • Implemented strategies to hit max sales targets • Managed daily operations, ensuring quality service

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MD

Telewizards

Jan 2009 - Oct 2020 (11 years 10 months)

• Spearheaded the implementation of a comprehensive marketing strategy at TeleWizards, leveraging a diverse mix of channels including Google Ads, Affiliate Marketing, Cold Calling, PPC, Podcasting, SMM, and SEO. • Led marketing strategy using Google Ads, Affiliate Marketing, SEO, and more • Launched & outsourced B2B/B2C sales programs from UK, USA, Canada, Australia • Oversaw hiring, training, budgeting, and performance evaluations for call center • Boosted business profits through innovative sales and marketing initiatives

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CSE/TL/Floor Manager

Mobilez ltd

Feb 2006 - Dec 2008 (2 years 11 months)

• Rapidly progressed from Customer Sales Executive to Team Lead and then Floor Manager, excelling in sales of 3G, Orange, and O2 deals. • Consistently achieved top sales performance, demonstrating exceptional sales acumen and leadership potential.

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DEO/Assistant Manager

Nadra

Mar 2003 - Dec 2009 (6 years 10 months)

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CSE/QC/TL

Voxel Communications

Apr 2004 - Jan 2006 (1 year 10 months)

• Spearheaded dual roles as Customer Sales Executive and DEO at NADRA, achieving career progression to Team Lead while fulfilling financial and educational aspirations. • Specialized in driving sales and delivering services tailored to the US market, demonstrating a robust international business acumen. • Gained US market sales skills • Balanced job with NADRA role

Muhammad Bilal Ali

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