Leonardo Saints

Leonardo Saints  new_releases

About

Detail

Digital Communicator and Content Creator
Bogotá, Colombia
Contact Leonardo regarding: 
work
Full-time jobs
Starting at USD1.5k/month
Flexible work
Starting at USD12/hour
groups
Networking

Timeline

work
Job
school
Education
folder
Project

Résumé

Jobs verified_user 0% verified
  • G
    Project Manager / Executive Content Creator
    GRUPO PF SAS (Carritos.co)
    Sep 2024 - Dec 2025 (1 year 4 months)
    ● Directed projects for the Marketing, Editorial, and Commercial Publications teams. ● Served as Lead Content Creator, specializing in high-quality photography, filmography, and editing (photo and video) for materials across social media platforms, MercadoLibre, the Carritos.co website, and various Grupo PF alliances, leveraging also the use of AI tools (Gemini, Grok, ChatGPT, Nano Banana Pro, Higgsfield, VEO, Kling, etc), ranging from ideation, mockups, and final photo to video creation. ● Leveraged expertise in content creation to develop high-impact viral content, significantly boosting online engagement. ● Managed the full influencer marketing cycle, from searching for key partners to executing successful joint campaigns. ● Ensu
  • Interactivo Contact Center
    Regional Coordinator / Content Creation Specialist
    Interactivo Contact Center
    Aug 2023 - Aug 2024 (1 year 1 month)
    As a Regional Coordinator / Content Creation Specialist, I directed the development of a structured training program tailored for the Hispanic and Portuguese Consumer Care Centers, focusing on equipping a team of Customer Support Specialists, Social Media Analysts, and Community Managers for Kenvue brands. This involved providing interactive content and ensuring ease of access for future trainees in alignment with the Learning & Development department's requirements. ● Deployed and reinforced knowledge transfer through active oversight of trainers and regional content translation, ensuring knowledge alignment and preparation for executing projects such as consumer analytics creation and influencer marketing campaigns. ● Specialized in var
  • Binance
    CS Social Media Team Leader and Representative
    Binance
    May 2022 - Aug 2023 (1 year 4 months)
    ● Led a team of Social Media Customer Support agents efficiently across various social media platforms, including Twitter, Instagram, Facebook, Discord, YouTube, Google Play, App Store, and Trustpilot, solving customer inquiries within chats, comments, posts, and reviews. ● Played a pivotal role in recruitment and training of new team members, ensuring they're adept at upholding the company’s standards of customer service, and to be ready for the management of a high volume of customer interactions, showcasing strong organizational skills and the ability to prioritize effectively. ● Served as the escalation point for complex customer issues, ensuring their resolution with utmost priority and satisfaction. ● Collaborated with PR and Marketin
  • Teleperformance Colombia
    Content Moderation Associate
    Teleperformance Colombia
    Feb 2021 - Feb 2022 (1 year 1 month)
    - As a Content Moderation Associate, I was responsible for social media moderation utilizing Zendesk, managing a high volume of tickets daily, and analyzing user requests related to reports or policy questions. I provided floor support to agents, ensuring they had the assistance needed to resolve issues effectively. My experience in content moderation extended to working within Discord's Trust & Safety team, where I leveraged my skills in community management to foster a safe and engaging environment for users. This background in Discord not only enhanced my technical support capabilities but also deepened my understanding of social media communications and community dynamics, allowing me to effectively manage and moderate content across va
  • Sitel Group
    Customer Service Representative
    Sitel Group
    Nov 2019 - May 2020 (7 months)
    - Provided comprehensive tech support assistance, ensuring timely and effective resolution of customer inquiries and technical issues. - Handled billing resolutions and problem-solving tasks, demonstrating strong management skills while multitasking to manage multiple clients efficiently. - Leveraged experience in the communications and technology area to enhance customer interactions and satisfaction. - Engaged in crafting tailored sales pitches for customers, which involved proofreading pre-built proposals to ensure accuracy and relevance, ultimately supporting sellers in achieving their goals and enhancing overall customer relationship management (CRM) efforts. - Utilized Google Sheets and Microsoft Excel to update and maintain lead
Education verified_user 0% verified
  • UTEL Universidad
    Bachelor of Science in Communication with a concentration in Digital Media public Remote experience
    UTEL Universidad
    May 2022 - Feb 2025 (2 years 10 months)
    Bachelor of Science in Communication with a concentration in Digital Media
  • C
    Digital Marketing and Community Management training
    Colsubsidio Educacion Tecnologica (CET)
    Jan 2022 - Jun 2022 (6 months)
  • W
    I Like English - C2 English Learning
    Winston Salem Institute
    Jan 2008 - Jan 2011 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • YouTube
    Youtube Channels
    YouTube
    Sep 2016 - Nov 2019 (3 years 3 months)
    - Created and managed the YouTube channels Sir Tesla and Zamiru, successfully growing the audience to over 50K subscribers and achieving over 5M views across both platforms. - Developed and implemented a comprehensive content strategy that included video production, editing, and post-production using tools such as DaVinci and Adobe Premiere Pro, ensuring high-quality content that resonates with the audience. - Engaged with the community to foster a loyal viewer base, utilizing effective storytelling and brand voice to enhance viewer connection. - Employed SEO strategies to optimize video visibility and reach, while also leveraging marketing analytics to assess performance and refine content strategies. - Utilized Google Drive as a centr