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Yessine braiki

About

Detail

Flexible customer service professional with 3 years of success in resolving customer concerns and enquiries. Skilled at accurately documenting call de
Tunis, Tunis Governorate, Tunisia
Contact Yessine regarding: 
work
Full-time jobs
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • VistaPrint
    Customer Care Representative
    VistaPrint
    Aug 2023 - Current (2 years 11 months)
    Consistently achieved high CAST scores and high FCR (First Contact Resolution), meeting and exceeding performance targets. Assisted customers with detailed product information, ensuring clarity and confidence in their purchasing decisions. Guided customers through the product design process, helping them create customized and professional-quality designs. Demonstrated strong communication, problem-solving, and customer service skills while maintaining excellent service metrics. •Leveraged understanding of inbound sales principles to proactively identify opportunities to offer promotional products and services tailored to individual business needs, effectively promoting Vistaprint's offerings to enhance customer business growth. •Utilized da
  • I
    Reservations and Ticketing Agent
    ITA Airways - Transcom Center Urban Nord
    Jun 2022 - Oct 2024 (2 years 5 months)
    Manage and create bookings for customers and travel agencies Using Amadeus. Provide information about airline services rules and conditions. Assist passengers to book special services (Pet in hold/cabin, wheelchair assistance. Etc...). Maintaining a positive, empathetic, and professional attitude toward Patients at all times. Working With Travel agency around the world to provide them Information Regarding booking and correct procedures. Working in the international Market English Skill/Arabic Skill). By effectively qualifying leads through inquiries via email, phone, or chat regarding flight pricing and services, I successfully convert potential customers into confirmed flight bookings, ensuring a high conversion rate and customer satisfac
  • D
    Customer Care Representative
    DASH B.P.O Tunisia
    Oct 2021 - May 2022 (8 months)
    Maintaining a positive, empathetic, and professional attitude toward Customers at all times. Acknowledging and resolving Patients complaints about product, Payments, Dentist. Ensure Patients satisfaction and provide professional and excellent customer support. • Proactively engaged with patients via email, chat, and phone to address inquiries regarding pricing and service offerings, effectively qualifying leads by understanding their dental conditions and desired outcomes. • Leveraged lead qualification skills to convert inquiries into scheduled appointments with dental professionals, ensuring a seamless transition for the patient. • Utilized inbound sales techniques to guide patients through the payment process, sending them direct links f
Education verified_user 0% verified
  • I
    Amadeus Ticketing Platform
    IITA Connect - Transcom Worldwide
    Jan 2018 - Jan 2020 (2 years 1 month)
  • I
    Vocational Qualification - Micro Computer Maintenance
    Institut des Nouvelles Technologies - Tunis
    Jan 2018 - Jan 2020 (2 years 1 month)