Paula Castañeda Marketing and international Bussiness

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COMMUNITY MANAGER

GIRL POWER

Jan 2025 - May 2025 (5 months)

Created and managed content for Instagram to boost community engagement and attract new clients. Developed skills in content planning, brand voice, and social media strategy tailored to a female audience. Additionally, I handled travel management logistics for events, ensuring all arrangements were seamless and efficient. Utilized Microsoft Word and Excel to prepare detailed reports and content calendars, which enhanced our planning processes. Managed various projects and deadlines effectively, while maintaining organized email and calendar communication to facilitate smooth team coordination. Furthermore, I took on account management responsibilities, maintaining close communication with clients to understand their needs and ensuring that

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MARKETING ANALYST

Arindec S.A.S

Sep 2024 - Mar 2025 (7 months)

- Executed client tracking and acquisition strategies, generating metrics compliance reports to assess performance and drive improvements. - Managed and executed marketing, advertising, and sales processes, successfully anchoring my knowledge in the creation of a comprehensive digital marketing plan for a company. - Utilized Calendly to efficiently schedule meetings with clients and leads, enhancing communication and engagement. - Provided consistent, high-quality customer service by responding to inquiries, following up on prospects, and supporting their needs throughout the sales process, which contributed to overall client satisfaction and retention.

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PROFESSIONAL INTERNSHIP // PROJECT ASSISTANT

Market Team

Jan 2023 - Jul 2023 (7 months)

Support in the preparation of questionnaires, follow-up to the process of gathering information both face-to-face and online, processing and analysis of information for quantitative studies of different clients. With this experience, I managed to apply some knowledge acquired during my university career, developed leadership skills, and effective communication with different areas. I also became familiar with tools used for marketing research, including Canva for designing reports and visual content, and utilized Monday.com to track tasks and keep projects on schedule. Additionally, I managed emails and calendars daily to ensure smooth communication and client coordination throughout the project lifecycle. I also employed Calendly to coordi

BILINGUAL CUSTOMER SERVICE AGENT

AIRTECH BPO

Jun 2022 - Nov 2022 (6 months)

Receiving calls to structively resolve customer complaints and conflicts. With this work I managed to generate experience handling and solving problems when serving a customer.

Paula Castañeda

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