Mozart Oliveira

Senior IT professional with nearly 30 years of experience, specializing in IT Governance, Service Management, and Business Continuity (BC/DR). Proven track record implementing ITIL, COBIT frameworks, and DevOps/Agile practices in multinational financial institutions, demonstrating strong analytical capabilities and stakeholder influence across all organizational levels. Extensive experience leading cross-functional teams and managing complex projects, including ERP, WMS, CRM implementations, and infrastructure migrations while establishing governance processes. Demonstrated ability in proactive problem-solving and communication, with a successful history in Business Impact Analysis (BIA), risk management, and disaster recovery strategy development. ITIL Expert certified, with expertise in ITSM tools and agile methodologies, consistently delivering success in IT process optimization, KPI/SLA management, and continuous service improvement. Proven ability to align IT strategies with business objectives, ensuring operational resilience and regulatory compliance through an analytical, results-driven approach.