Mosadi Mqokozo

I

Customer Support Agent

Invisible Technologies,

Apr 2025 - Current (1 year 2 months)

• Deliver prompt and professional assistance to customers via phone, email, and live chat regarding their 401k Fund. • Provide accurate information regarding company products, services, and policies. • Resolve customer complaints and inquiries efficiently, ensuring high satisfaction levels. • Log and maintain detailed records of customer interactions using CRM systems. • Process customer requests, orders, refunds, and account updates according to company procedures. • Communicate with team via Slack, email, Teams and Zoom. • Update Hub stuff with time sheets • Escalate complex issues to appropriate departments for further resolution. • Follow up with customers to confirm successful issue resolution and improve retention. • Maintai

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Contact Centre Agent

-Liberty Corporate,

May 2024 - Feb 2025 (10 months)

• Address client complaints and inquiries via email and phone. • Ensuring timely and effective resolution of issues related to provident and pension funds within a corporate division. • Manage both inbound and outbound calls to respond to customer queries, leveraging system navigation skills, and coordinating with claims back-office support for optimal solutions. • Utilize designated tools and resources to efficiently handle client email correspondence and provide accurate information. • Contribute to the onboarding process by assisting in the training of new hires, sharing knowledge and best practices. • Proactively followed up with clients who had abandoned calls to resolve their concerns and maintain high levels of customer satisfa

B

Administration Technical Assistant –

Bureau Veritas Testing & Inspection,

Jul 2023 - Sep 2024 (1 year 3 months)

• Provide administrative and technical support to the testing and inspection team to ensure compliance with ISO standards. (14001,9001,45001,27001, GPM and unaccredited certificates) • Assist in the preparation, review, and issuance of ISO compliance and test certificates for clients. • Verify accuracy and completeness of inspection reports, laboratory test results, and supporting documents. • Maintain up-to-date records of ISO certificates, calibration data, and client documentation in internal systems. • Coordinate and schedule inspections, audits, and sample testing in accordance with ISO procedures. • Support internal and external audit processes by preparing documentation and tracking non-conformances. • Ensure all testing and c

P

Payroll Administrator/ Administrative Assistant-499 Legal Cost Consultant

Jan 2020 - Jun 2023 (3 years 6 months)

• Serve as the first point of contact for clients, attorneys, and visitors, providing professional front-desk and administrative support. • Manage a multi-line switchboard, screened calls, and directed inquiries to relevant legal cost consultants. • Schedule client meetings, consultations, and court-related appointments. • Prepare, edit, and formatted legal cost documents, fee reports, and correspondence. • Maintain confidential client files and legal cost records in both digital and physical formats. • Assist consultants with compiling case files, cost calculations, and supporting documentation for taxation or assessment. • Process invoices, quotations, and payment follow-ups in line with firm policies. • Handle incoming and outgoi

D

Personal Assistant/ Recruitment assistant- Counselor

Danny Netnow Counsel office (City of Johannesburg)

Dec 2018 - Dec 2019 (1 year 1 month)

R

Vehicle claims Recoveries Agent

Recoveries Direct,

May 2018 - Nov 2018 (7 months)

• Provide high-level administrative and personal support to senior executives and management. • Manage daily calendars, scheduled meetings, and coordinate appointments and travel arrangements. • Prepare correspondence, reports, presentations, and confidential documents. • Screen calls, emails, and inquiries, prioritizing and responding on behalf of the executive when required. • Organize meetings, drafted agendas, took minutes, and followed up on action items. • Maintained an efficient filing system for both electronic and hard-copy documents. • Handle confidential information with discretion and professionalism. • Coordinate office operations, vendor services, and procurement of supplies. • Assist with personal errands, events, an

A

Billing Administrative Assistant

Altech Nupay,

Feb 2013 - Apr 2016 (3 years 3 months)

• Assisted in analyzing customer invoices to ensure accuracy and resolve billing queries effectively. Processing and recording invoices and payments • Reconciling bank statements and accounts • Managing accounts payable and accounts receivable • Capturing financial transactions in accounting systems • Preparing and maintaining financial records and reports • Assisting with month-end reconciliations • Following up on outstanding payments • Maintaining accurate filing of financial documents •Assisting with accounts receivable and accounts payable

A

Receptionist/Travel agent

Altech Nupay,

Mar 2012 - Feb 2013 (1 year)

• Coordinated accommodation arrangements for Sales, Technical, and CRC teams through proficient email and telephone communication. • Managed a multi-line switchboard, ensuring calls were routed promptly to the appropriate parties. • Prepared presentation materials by laminating and binding documents for Executives and the HR department. • Handled document management tasks, including printing, scanning, and faxing, for Executive and HR teams. • Provided hospitality services by taking and delivering coffee and tea orders during boardroom meetings. • Organized and maintained stationery supplies at the front desk to ensure seamless office operations. • Delivered exceptional customer service by attending guests visiting Executives for mee

P

Service Agent

Policy Changes- Liberty,

Nov 2010 - Jan 2012 (1 year 3 months)

• Processing and capturing policy changes request from clients via workflow • Providing feedback to clients regarding SLA for major changes Send SMS, Emails and fax confirmation to clients once policies have been updated • Sending policy information to clients upon request via email • Managed time efficiently to complete all tasks within deadlines. • Proved successful working within tight deadlines and a fast-paced environment. • Review, process, and record policy change requests such as amendments, cancellations, and renewals. • Verify documentation and ensure compliance with internal policies and external regulations. • Update client information and policy details accurately in the administration system. • Communicate with client

C

Sales Consultant/ Teller,Credit controller

CAPITEC BANK,

Jan 2008 - Jan 2010 (2 years 1 month)

• Assess client financial information to determine eligibility for various loan products. • Advise customers on available loan options, terms, interest rates, and repayment plans. • Assist clients in completing loan applications and collecting required documentation. • Conduct credit checks, verify income, and ensure all documentation meets compliance standards. • Submit loan applications for approval and track progress through to final disbursement. • Communicate loan decisions and provide guidance on next steps or alternative solutions. • Maintain accurate and confidential client records in banking systems. • Managed the opening of savings and loan accounts for both new and existing clients, ensuring a smooth onboarding process an

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