Blanca Lidia Monteagudo Revolorio

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Lead Generator

Ascendeo

Mar 2024 - Nov 2024 (9 months)

As a Lead Generator, I was responsible for identifying and qualifying potential leads to drive sales growth. I utilized various strategies to engage prospects and maintain a robust pipeline of opportunities. My role involved organizing and managing lead data effectively, which was crucial for tracking progress and ensuring timely follow-ups. I leveraged Microsoft 365 tools extensively; Outlook was essential for communicating with prospects, while Excel helped in tracking and analyzing lead data. Additionally, I used Teams for seamless collaboration with colleagues and Word for creating reports and outreach templates. This hands-on experience with Microsoft 365 not only enhanced my organizational skills but also demonstrated my proficiency i

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Project Manager

Family Medicare Solutions

Feb 2024 - Current (1 year 9 months)

As a Project Manager, I was responsible for overseeing the planning, execution, and completion of various projects, ensuring they were delivered on time and within budget. I coordinated cross-functional teams, facilitated communication among stakeholders, and implemented project management methodologies to enhance efficiency. Additionally, my experience in managing multiple projects efficiently translated to prioritizing customer inquiries, demonstrating that while the contexts differ, the core competencies align, making this experience relevant to maintaining high levels of customer support and satisfaction. Furthermore, I utilized cold emailing as a strategic tool to generate leads and build relationships with potential partners, which su

Real Time Analyst

Conduent

Nov 2022 - Feb 2024 (1 year 4 months)

As a Real-Time Analyst, I was responsible for monitoring workforce performance and ensuring optimal operational efficiency. I utilized various tools to analyze real-time metrics and generate insightful reports that informed decision-making processes. My role required advanced proficiency in Microsoft 365, which was essential for my daily tasks. Specifically, I leveraged Excel, including macros, to automate data analysis and streamline reporting. Additionally, I used Outlook for effective communication with team members and Teams for quick coordination, enhancing collaboration across departments. This comprehensive use of Microsoft 365 tools significantly contributed to the success of our operations. Furthermore, I employed CRM tools to moni

Representante del servicio de atención al cliente

Everise

Oct 2021 - Jul 2022 (10 months)

Independent Contractor

Telus International

Mar 2021 - Current (4 years 8 months)

As an Independent Contractor, I successfully executed various projects while collaborating with clients to meet their specific needs. My role required a high level of self-discipline and organization, allowing me to work remotely with minimal supervision while efficiently structuring my day to meet strict deadlines. I managed multiple tasks simultaneously, ensuring that all project deliverables were completed on time. Additionally, I handled data categorization and quality checks related to marketing and lead generation strategies, which involved evaluating and organizing leads based on specific criteria. This experience directly contributed to my skills in effective lead management, ensuring that the leads were accurately processed and uti

Freelance Recruiter

AlphaSights

Mar 2021 - Current (4 years 8 months)

- Customized sourcing based on the candidate's location to improve the success rate. - Utilized Microsoft 365 extensively to manage candidate information, schedule interviews through Outlook, and organize data in Excel, enhancing overall recruitment efficiency. - Drafted job descriptions and reports using Word, while leveraging Teams for effective communication with hiring managers, ensuring a streamlined recruitment process. - Employed CRM tools to manage candidate pipelines, track outreach efforts, and maintain detailed records of communication. This allowed for effective segmentation of candidates by role, experience, and availability, facilitating quicker matches with client needs. Additionally, the CRM was instrumental in scheduling

Independent Contractor

ModSquad

Aug 2020 - Current (5 years 3 months)

As an Independent Contractor, I provided tailored support and solutions to clients, ensuring their needs were met with precision and care. I managed customer interactions across multiple platforms, maintaining a focus on delivering consistent and personalized service. Additionally, I utilized CRM tools to track tickets, update customer profiles, and follow up on ongoing issues, which was essential in maintaining high service quality. The CRM system facilitated collaboration with team members, allowing for case escalation when necessary and providing access to knowledge base articles to resolve inquiries efficiently. This organizational approach enabled me to meet response time targets and deliver a seamless customer experience.

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Teleperformance

Jun 2020 - Oct 2022 (2 years 5 months)

As a Customer Service Representative at Teleperformance, I have leveraged over 14 years of experience to deliver exceptional service and support to clients. My role involved addressing customer inquiries, resolving issues efficiently, and ensuring a high level of satisfaction. I have developed strong copywriting skills by crafting clear and empathetic responses, simplifying complex information for clients, and tailoring messages to build trust and effectively resolve issues. Additionally, I have successfully handled upselling opportunities by utilizing value-driven language and concise calls to action. My ability to communicate across various platforms, including email, chat, and CRM systems, has enabled me to write with clarity, persuasion

Teacher and staff coordinador

CEF

Aug 2009 - Oct 2023 (14 years 3 months)

As a Teacher and Staff Coordinator at CEF, I was responsible for overseeing the educational environment, ensuring effective communication among staff, and coordinating lesson plans and schedules. I facilitated collaboration through various platforms, enhancing teamwork and productivity within the school. Additionally, I utilized Microsoft 365 extensively for managing lesson plans, coordinating schedules, and communicating with staff. Tools like Outlook, Teams, and SharePoint were instrumental in fostering collaboration, while Word, Excel, and PowerPoint were employed to create educational materials and reports. This experience not only highlights my proficiency in Microsoft 365 but also demonstrates its practical application in both academi

Blanca Lidia Monteagudo Revolorio

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Blanca Lidia Monteagudo Revolorio