Monica Duque Bohorquez

Analytical Solutions Engineer

Claro Colombia

Mar 2019 - Jan 2023 (3 years 11 months)

Leadership of development teams with SCRUM methodology, focused on mobile and fixed telecommunications service solutions, from the roles of SCRUM Master and Product Owner

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ANALYTICAL SOLUTIONS ENGINEER

CLARO MOVIL S.A. Data

Mar 2019 - Jan 2023 (3 years 11 months)

I excel in leveraging data-driven insights to architect and implement innovative solutions. With expertise in data analysis, software engineering, and problem-solving, I drive strategic decision-making and deliver tailored solutions to address complex business challenges effectively. • Led and coordinated SCRUM teams of 15 members, serving as Scrum Master and Product Owner. Collaborated with interdisciplinary teams, company collaborators, and development suppliers. • Oversaw the planning and monitoring of project budgets and requirements, ensuring timely completion within scope and budget to meet user satisfaction. • Tracked and managed product backlog, burn-down metrics, velocity, and task breakdown. • Successfully resolved project sto

Information Systems Engineer II

Claro Colombia

Aug 2017 - Feb 2019 (1 year 7 months)

Support to different fronts of the company for the creation of use cases that contribute to the improvement of experience, quality and performance indicators, such as detection of hot spots, use of technologies, inconsistencies in the configuration of users that obstruct the good provision of the service, among others.

INFORMATION SYSTEMS ENGINEER II

Claro Soluciones Moviles

Aug 2017 - Feb 2019 (1 year 7 months)

Information Systems Management I specialize in designing, implementing, and maintaining robust information systems infrastructure. With a track record of enhancing operational efficiency, I collaborate effectively to deliver scalable solutions aligned with business objectives. Dedicated to ongoing learning, I continuously optimize system functionality to drive organizational success. • Led end-to-end software development cycles, leveraging CEM platform resources in TALEND and SQL within ORACLE and TERADATA databases. Applied technical insights into cellular network performance to drive decision making in technical and user experience domains. • Supported various company initiatives by crafting use cases to enhance experience, quality, and

Analytical Engineer

Claro Colombia

Nov 2016 - Jul 2017 (9 months)

Analysis of several platforms, Databases, reports, for detection of behaviors and situations that warrant the application of prescriptive models to detect improvements in network configurations.

ANALYTICAL ENGINEER

Claro Soluciones Moviles

Nov 2016 - Jul 2017 (9 months)

Analytics Management I excel in leveraging data-driven insights to drive strategic decision-making and organizational success. With a proven track record of leading cross-functional teams, I transform raw data into actionable intelligence to optimize performance and capitalize on opportunities. Committed to staying ahead of analytics trends, I deliver innovative solutions for business growth. • Analyzed technical platforms like SANDVINE and databases to identify behaviors requiring prescriptive model application for network configuration improvements. • Compiled database datasets and applied analytical strategies and code in R to derive actionable insights. • Developed TABLEAU dashboards to visualize and communicate business behaviors ef

INDICATORS

Icontec

Jul 2016

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WORKSHOP

Jul 2016

Quality Engineer II

Claro Colombia

Aug 2015 - Oct 2016 (1 year 3 months)

Detection of root causes in problems such as replacement of mobile terminals that later did not register in the operator's network, inconsistencies in package costs, which caused the client to always choose the cheapest ones.

SERVICE ASSURANCE SPECIALIST I

Claro Soluciones Moviles

Aug 2015 - Oct 2016 (1 year 3 months)

Quality Management I specialize in implementing effective quality assurance processes and collaborating with cross-functional teams to drive continuous improvement. My expertise lies in analyzing and enhancing quality metrics to deliver high-quality products that exceed customer expectations. • Compiled and generated performance and usage indicator dashboards for the mobile network. • Led a team of three individuals, overseeing and assigning analysis activities to obtain insights for various projects. • Contributed to the CLARO RUN project - SPEED ON THE NETWORK, by extracting and reporting information on LTE equipment, network, and SIMCARD users to enhance service. • Identified root causes for issues such as mobile terminal replacement

Service Assurance Specialist I

Claro Colombia

Oct 2014 - Jul 2015 (10 months)

Creation, construction and monitoring of performance reports on the levels of technical attention to PQR from personal and business clients for the resolution of service complaints.

Revenue Assurance Analyst

Claro Colombia

Jul 2009 - Oct 2014 (5 years 4 months)

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INCOME PROTECTION AND ASSURANCE ENGINEER

CLARO MOVIL S.A. Revenue Assurance Management

Jul 2009 - Oct 2014 (5 years 4 months)

As an Income Protection and Assurance Engineer, I specialize in designing and implementing robust systems to safeguard financial assets and ensure uninterrupted income streams. With a focus on risk assessment and mitigation, I develop comprehensive solutions to optimize financial security for individuals and organizations. • Led Management's involvement in the 4G-LTE implementation project, ensuring information system consistency. • Managed external suppliers and implemented revenue protection controls. • Reviewed configurations and analyzed trends for Messaging, Data, and Roaming services. • Coordinated telecommunications projects and assessed income loss impact risks. • Participated in user acceptance tests and ensured compliance wit

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DEVELOPER ENGINEER

AVIATUR S.A. Systems and Technology Department

Jul 2007 - Jul 2009 (2 years 1 month)

As a Developer Engineer, I specialize in designing and implementing scalable software solutions. Proficient in coding and testing, I collaborate effectively to deliver high-quality products. Committed to continuous learning and innovation, I contribute to project success with expertise in various programming languages and tools. • Gathered requirements and designed solutions for the company's billing services, ticket sales, accounting, and application development. • Provided support for developed applications and prepared technical documentation and user manuals using TAOS language. • Participated in the standardization project and virtual library creation for the company's documents and subsidiaries, including cash receipts and invoices

Monica Duque Bohorquez

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