Receptionist/ Front Desk Personnel
Lusaka IVF and Fertility Clinic
Mar 2024 - Current (1 year 6 months)
• Greet and assist patients and visitors, ensuring a welcoming and professional environment.
• Schedule, confirm, and coordinate patient appointments to optimize clinic efficiency.
• Handle calls, emails, and messages, providing accurate information and directing inquiries appropriately.
• Maintain and update patient records, ensuring accuracy in personal and insurance details, utilizing Microsoft Excel for efficient data management and retrieval through allocated file numbers for each patient.
• Process transactions, manage financial records, and ensure transparency in billing procedures.
• Maintain an organized reception area, manage office supplies, and support administrative tasks.
• Address patient concerns promptly,
