Moises Heyn

DS Business Analyst for TracFone Wireless, Inc.

Quantica BPO

Jun 2019 - Current (6 years)

- In charge of the Business Analyst team in Barranquilla, performing competitive business models through quantitative analysis and process optimization of TracFone and all its associated brands. - Carry out monthly reports comparing YoY churn and revenue with the insights/drivers that influence these metrics. - Meet the response indicators for the requests made by Retention and VAS managers through the extraction and analysis of data.

T

Account Executive

Telefonica, Movistar

Jan 2019 - Jun 2019 (6 months)

- Promote a good relationship with the assigned clients, with the purpose to generate confidence and a long-term business relationship. - Keep the Funnel in accordance, in order to achieve the established goals, and fulfill the assigned sales budget. - Encourage communication and relationship strategies that will have as a result new sales on the assigned clients. Fulfill the required monthly visits and offer the products that adapt to the clients’ needs and requirements. Create commercial and economic proposals, sales reports, and business opportunities.

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Logistics Coordinator

Lean Staffing Solutions

Aug 2018 - Jan 2019 (6 months)

- Responsible for managing the cotumers and cargo companies portfolio linked to Edge Logistics, through the coordination of the pickup and delivery of goods by land across the United States. - Monitor the on time shipment’s transit in good conditions to the consignee. - Provide an integral customer service with a detailed and timely monitoring in order to improve the productivity and satisfaction rates of our customers with Edge Logistics.

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Marketing and Sales Advisor

Consultant

Mar 2018 - Jul 2018 (5 months)

- Responsible for the planning and implementation of marketing strategies by identifying market trends. - Elaborate market Funnel through direct and indirect channels (social networks, strategic alliances, multi-brand platforms, fairs and showrooms). - Advise and evaluate the viability, profitability, and commercialization of new collections. Design and implement CRM strategy for marketing and sales using Salesforce and Hubspot.

C

Account Receivable Coordinator

C.I. Energía Solar ESWindows

Oct 2017 - Mar 2018 (6 months)

- Post customer payments by recording cash, checks, and wire transfer in order to comply with the estimated collection. - Report the client’s portfolio and monthly collections to the manager, improve the company’s portfolio index, and project management. - SAP software proficient in order to analyze and reconcile the client’s account, prepare invoices, process payment, and generate financial statements. Register new clients to the company’s platform, update customer information, feed the project control file and send the corresponding documents to achieve timely payment such as releases, transfer of title, requisitions, affidavits, bill of sales, statements and invoices.Post customer payments by recording cash, checks, and wire transfer in

Service Assistant at Citigold

Citi

Nov 2015 - Oct 2017 (2 years)

- Bilingual Assistance to clients of the preferred segment of Citigold, giving an exclusive service to the clients in this segment through the administration of their product portfolio - management and assistance in dollars operations, transfers, communication with international entities (Citibank USA and Citibank International), fraud cases, currency trading, and support to Citibusiness, Citigold and CPC bankers - Support to Citibusiness bankers for new company related transactions and assistance to SME companies accounts, Citibusiness platform orientation, movements and transfers management. Assistance to Citivalores’ ON Shore and OFF Shore investment accounts through the managing of account information and investment funds in pesos, as w

Intern - Finance Management

Gecelca SA E.S.P.

Jul 2014 - Jan 2015 (7 months)

- Responsible of financial and commercial evaluations, analysis and purchase of foreign currencies, calculate and analyze the Financial area performance indicators, monitor the Corporate Unique Plan of Improvement (PUMC) - Invoices relation and approval, supervise the company´s petty cash, assets management, budget and cost concepts analysis of each area. - I developed a new report on the budget model for a better analysis and monitoring of the petty cash, and increased the suppliers’ opportunity payment indicator by a 7.5 % through an improvement action

Intern, Finance area OPEX divison

Carbones del Cerrejón Ltd.

Jan 2014 - Jul 2014 (7 months)

- Financial cost analyst, contract revision, forecast, budget analysis, inform shareholders of general financial rates. Responsible for working with COMPITE projects to streamline costs by department - Manage expense cost concepts. As an achievement, the first semester forecast plan was fulfilled.

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Moises's behavioral traits
Moises's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.