M

Moipa Olentiki

About

Detail

Kenya

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 34% verified
  • V
    Virtual Executive Assistant
    Jan 2021 - Jan 2025 (4 years 1 month)
    With four years of experience as an Executive Assistant to a healthcare executive in the US, I effectively managed complex schedules, ensuring seamless coordination, prioritization, and conflict resolution. I handled high-volume inbox management by filtering and prioritizing emails, drafting responses, and ensuring timely follow-ups to maintain efficient communication. Additionally, I coordinated intricate domestic and international travel arrangements, managing flight bookings, accommodations, and detailed itineraries while proactively addressing potential disruptions. Beyond these responsibilities, I played a key role in optimizing workflow efficiency, safeguarding confidentiality, and serving as a trusted liaison between the executive an
  • C
    Customer Support Specialist verified_user Verified experience
    Apr 2020 - Nov 2020 (8 months)
    As a Remote Customer Support Agent for a Travel agency, I managed bookings, resolved issues and ensured 98% customer satisfaction using CRM tools such as Travel-Click. I also trained new agents, improving onboarding by 25% and optimized workflows to boost efficiency
  • C
    Customer Support Agent
    Feb 2019 - Nov 2019 (10 months)
    As a Customer care representative at a leading Telecommunications company, I managed over 60+ daily customer interactions. My proactive support improved customer retention by 15% in six months. Collaborated with sales and technical support to cut response times by 30%. In June 2021 I was awarded the title of Youngest Best Employee of the month.
Education verified_user 0% verified
  • A
    A –Levels English Language
    Sep 2023 - Jan 2024 (5 months)
  • C
    Certificate
    Cambridge High School
    Sep 2020 - Nov 2021 (1 year 3 months)