Mohammed Sohel Ali

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Customer support consultant

Highbrow Technology

Oct 2025 - Feb 2026 (5 months)

Worked as a customer support consultant.
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customer support executive

Startek( Myntra process)

Aug 2024 - Feb 2025 (7 months)

• Responding to customer inquiries and complaints via various channels (phone, email, chat, etc.). • Identifying and resolving customer issues efficiently and effectively. • Maintaining accurate records of customer interactions and issues. • Proactively addressing customer concerns and needs. • Collaborating with other departments to resolve customer issues. • Ensuring customer satisfaction with products and services. [IMAGE]
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Process Associate

Magneq Services, Pvt Ltd.

Feb 2024 - Jul 2024 (6 months)

• Reviewing existing processes and leading system updates • Assisting with process-related troubleshooting. • Investigating and appealing denied claims. • Ensuring claims are submitted within the required timeframes. • Ensuring bills are accurate and reflect the services provided. • Maintaining billing software and updating rate changes.
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System Administrator

Mobob Online Food Services.

May 2023 - Jan 2024 (9 months)

As a System Administrator, I operated and monitored computer systems and supporting hardware equipment, ensuring optimal performance and reliability. I performed regular checks to verify system stability and troubleshoot operating problems, effectively determining the causes of system interruptions. Additionally, I leveraged my skills in Microsoft Excel for data analysis and reporting, which enhanced my ability to manage system performance metrics. While bookkeeping and payment processing were not my primary responsibilities, my understanding of these areas allowed me to support financial reporting processes and contribute to the overall management of resources. This holistic approach ensured that I could effectively search for prospective

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Mohammed Sohel Ali

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