M

Mohammad Modassir Muztaba

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Gurugram, Haryana, India
Contact Mohammad regarding: 
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Full-time jobs
Starting at USD10/hour
Flexible work
Starting at USD10/hour

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Résumé

Jobs verified_user 0% verified
  • Q
    Analyst - Support & Operations
    QuickReply.ai,
    Apr 2024 - Current (2 years 1 month)
    As an Analyst in Support & Operations, I provided exceptional technical support to clients, achieving an impressive 86% reduction in resolution time, which ensured seamless issue resolution and enhanced customer satisfaction. I served as a Spend Analyst for churning clients, identifying low ROI reasons and executing targeted WhatsApp marketing campaigns that generated revenue up to 45×. Additionally, I implemented automated customer journeys, significantly reducing execution time from 3 weeks to just 1 week, thereby enhancing efficiency and campaign performance. Collaborating closely with the Product Team, I provided valuable insights on plan- and spend-wise feature requests and internal challenges, contributing to quarterly bug fixes and f
  • T
    Data Analyst
    Toriox Pvt. Ltd.,
    Sep 2023 - Dec 2023 (4 months)
    • Analyzed marketing and operational spend for Shopify-based e-commerce clients, providing actionable insights that improved return on investment (ROI) across multiple channels. • Created dashboards to track and monitor ROI across marketing channels, helping increase clients' marketing efficiency by an average of 18% and a highest of approximately 45%. • Suggested optimization strategies based on spend and performance data, leading to a 15% improvement in conversion rates for key clients. Additionally, utilized task management tools such as Asana and Slack for daily operations, enhancing team communication and project tracking, which contributed to overall project efficiency and effectiveness.
  • U
    Business Associate
    Urban Company,
    May 2022 - Jul 2022 (3 months)
    • Handled request loss for Men's Grooming Luxe, city operations, balanced OPS metrics, FBCE (Fulfillment of Bad Customer Experience), and supply shaping for ten metropoles nationwide. • Reduced request loss percentage from 14% to 2.7%, ensuring 100% deliveries of net requests.
Education verified_user 0% verified
  • R
    Bachelor of Management Studies
    Ram Lal Anand College, University of Delhi
    Jan 2020 - Jan 2023 (3 years 1 month)
Projects (professional or personal) verified_user 0% verified
  • P
    Predicting Prices of Real Estate Properties (Assignment)
    Jul 2023
    • Predicted housing prices utilizing regression models; accurately forecasted market trends and fluctuations, enabling strategic decision-making for real estate investments. • Utilized data visualization (Seaborn) and statistical tools (LinearRegression, Ridge, cross val score, PolynomialFeatures) to train models and predict values.
  • E
    Extracting Stock Data Using Python Library (Assignment)
    Apr 2023
    • Analyzed stocks of Tesla, Amazon, AMD, and GameStop, optimizing data extraction from APIs and databases. • Analyzed data sets and extracted key performance indicators.
  • T
    Product Analytics
    Toriox Pvt. Ltd.,
    Aug 2022 - Dec 2023 (1 year 5 months)