Mohamed Dayhoum

Mohamed Dayhoum

About

Detail

Cairo, Cairo Governorate, Egypt
Contact Mohamed regarding: 
work
Full-time jobs
Starting at USD500/month
Flexible work
Starting at USD3/hour
person_search
Finding candidates
connect_without_contact
Finding mentors
Finding co-founders
groups
Networking

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • F
    Dispatch and Sales Coordinator
    FHA Transport
    Jan 2024
    • Plan and book loads for truck drivers, optimizing routes and ensuring cost-efficiency. • Coordinate freight delivery while maintaining compliance with federal and local regulations. • Communicate with drivers and clients to provide updates and resolve transit issues. • Utilize dispatch software to track shipments and generate detailed reports for stakeholders. • Address and resolve logistical challenges, including delays and mechanical issues.
  • A
    Freelance E-commerce Seller
    Amazon Egypt and Amazon Canada
    Jan 2022 - Current (4 years 7 months)
    • Owner and operator of an online store for selling electrical, stationary, and other products on Amazon Egypt. • Conducted detailed market analysis to identify trending products, consumer preferences, and competitive pricing strategies in both markets. • Sourced products locally and internationally (including from China) to meet platform standards and customer expectations. • Created optimized product listings with high-quality visuals and detailed descriptions, tailored for different regional audiences. • Managed advertising campaigns, promotions, and discounts to boost sales and successfully launch new products. • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining high customer satisfac
  • AT&T
    Technical Support Representative
    AT&T
    Jan 2020
    • Delivered technical support for TV, Internet, and home phone services, resolving customer inquiries efficiently.
  • Optimum
    Senior Technical Support Representative
    Optimum
    Jan 2020 - Jan 2022 (2 years 1 month)
    • Provided advanced troubleshooting for fiber and cable internet connections, ensuring timely resolution of customer issues. • Collaborated with cross-functional teams to resolve escalated cases, enhancing overall customer satisfaction. Additionally, utilized virtual assistance skills by guiding customers through troubleshooting steps, empowering them to resolve technical problems independently and fostering a sense of confidence in using our services.
  • V
    Customer Service Representative
    Vodafone -
    Jan 2015 - Jan 2019 (4 years 1 month)
    • Resolved customer inquiries related to billing, network issues, and services. • Consistently ranked as a top achiever, receiving multiple certificates of appreciation. • Followed up on unresolved complaints to ensure customer satisfaction. • Utilized virtual assistance skills by guiding customers through technical troubleshooting steps over the phone, empowering them to resolve issues independently and enhancing their overall experience.
Education verified_user 0% verified
  • Ain Shams University
    Forex and Stock Exchange Course
    Ain Shams University
    May 2008 - Jan 2010 (1 year 9 months)
  • Ain Shams University
    Bachelor's Degree
    Ain Shams University
    Jun 2007 - Jan 2012 (4 years 8 months)