Mithun debnath IT Infrastructure and Network Security Professional with 11 yrs

Network Security Engineer

Sophos

Jan 2022 - Current (4 years 5 months)

Provide Sophos customers with Technical Support within the defined parameters of Sophos Support Services including customers with defined SLAs, with a focus on quality and customer satisfaction, covering our Network products Provide advanced troubleshooting via remote sessions to modify customer’s environment towards a resolution that include, but are not limited to: Installation issues, best practice configuration, network troubleshooting, Windows, Linux, Mac and Unix OS configuration. Handle technical escalations within team response/resolution targets Expertise on Linux and Windows systems In depth experience of configuration and troubleshooting general networking issues Experience in troubleshooting protocols like HTTP, HTTPS, FTP, BG

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IT Manager

KD Infra (A unit of Lohia Group)

Oct 2016 - Current (9 years 8 months)

- Design, develop, implement and coordinate systems, policies and procedures. - Ensure security of data, network access and backup systems. - Managing and maintaining the network, as well as network performance monitoring. - Identifying, installing and maintaining upgrades to the network. - Act in alignment with user needs and system functionality to contribute to organizational policy - Identify problematic areas and implement strategic solutions in time. - Audit systems and assess their outcomes. - Preserve assets, information security and control structures guaranteeing the smooth running of all ICT systems, including anti-virus software, print services and email provision. - Ensuring that users adhere to software licensing laws. - Provi

Senior Associate

HCL Services Ltd

Jun 2015 - Mar 2016 (10 months)

- Planning, designing, commissioning and monitoring of complex telecommunication equipment and facilities and associated broadcasting equipment such as complex electronic switching systems, telephone facilities, video conferencing links and fiber optic - Working closely with clients, discussing solutions like Computer Telephony Integration (CTI) to help them manage, monitor and track calls. - Supporting administration of servers and server clusters. - Managing all system back-up and restore protocol; developing and installing data retrieval system. - Performing troubleshooting analysis of servers, workstations and associated systems - Documenting network problems and resolutions for future reference - Managing user accounts, permissions, em

Network Engineer

NIIT Technologies Ltd

Jan 2015 - Jun 2015 (6 months)

- Configure and setup Cisco Routers & Switches, Juniper Routers & Switches, Load Balancers, VPN Concentrators and Security appliances for access to vital business applications - Design, setup and configure complex switching environments - Assist in the design of multi-server environments including IP address schemes, DNS, WINS, Ether-Channel (Bonding), etc. - Configuring and installing client and server network software for upgrading and maintaining network and telecommunication systems. - Maintaining multi-site network operations and software applications, operating systems and regular maintenance with both private and public facilities. - Managing the Network Environment that includes Juniper Core Switches EX8208, Juniper Access

Customer Support Engineer

PCS Technology Ltd.

Apr 2012 - Dec 2015 (3 years 9 months)

- Direct the development, implementation and administration of all IT. - Perform Project management of IT initiatives. - Ensure timely and accurate delivery of technology products and services. - Oversee new system facilitation, current system enhancements. - Manage internal/external application upgrades. - Define and improve all system and network operations processes. - Negotiate contracts with manufacturers for all software, hardware and consulting services. - Create strategic goals and convert to easily implemented plans. Manage external vendors relationships and services.

Mithun debnath

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Mithun debnath