Miguel Angel Suarez

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Legal Assistant

Alexandra Lozano immigration law

Nov 2023 - Current (2 years 2 months)

I perform intake processes, including conducting consultations, explaining and selling immigration cases, providing clarity on legal procedures to clients, and signing legal contracts. ● Perform pre-intake functions, reviewing and classifying initial client information to ensure alignment with internal processes. ● Manage tasks related to commercial relationship support, including document collection calls, reminders, and follow-ups, ensuring accuracy and timely compliance. ● Participate in financial activities such as managing refunds, collections, and transaction audits. ● Coordinate phone appointment scheduling, improving workflow organization and efficiency. ● Collaborate with multidisciplinary teams to enhance the customer experience a

Recruitment and quality agent

InDriver

Oct 2021 - Sep 2022 (1 year)

- I was in charge of the creation of a functions manual, detailing processes and tips to improve the processes and performance of recruitment and information gathering. Contacting and recruiting potential users of the travel application, through calls and/or personalized messages with multimedia content. Sharing the benefits of the company and encouraging potential drivers to join the platform. Implement data collection strategies about the needs of registered and active users on the platform, in order to support the continuous improvement of the service,

Costumer Service Associate

Amazon.com

Oct 2020 - Jan 2021 (4 months)

- Provide a professional, timely and quality service. Action-oriented,, while at the same time flexible and agile in solving customer problems, using a variety of software tools to provide information and correct problems after the sale of products.

Ticketing Experience Agent

Hopper

Jan 2020 - Apr 2020 (4 months)

- As a Ticketing Experience Agent, I contributed to the development of a comprehensive function manual for utilizing a Global Distribution System (GDS), facilitating easier onboarding for future employees. - I was responsible for creating reservations for both national and international airlines, effectively managing reservation systems while adhering to high-quality customer service standards. My role required adept problem-solving skills and the ability to understand and navigate high-pressure situations, particularly when managing a diverse, multicultural clientele. - Additionally, I leveraged my sales skills to conduct consultations, providing clarity on services and ensuring clients understood the processes involved. This included pe

Representante del servicio de atención al cliente

GDX Travel

Sep 2019 - Nov 2019 (3 months)

- En poco tiempo logre convertirme en un líder en servicio para mis compañeros de trabajo debido a mi buen servicio al cliente y mis capacidades de aprendizaje y enseñanza - Creación de reservas para aerolíneas nacionales e internacionales, manejo de sistemas de reservas (GDS), resolución de problemas, entendimiento de situaciones, manejo de alto nivel presión y altos estándares de calidad en servicio al cliente - En diciembre inicio el proceso de fusión con hopper y se fusiono completamente en enero

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Ticketing Agent

Grupo Wayiu S.A.S- GDX

Sep 2019 - Jan 2020 (5 months)

- In a short time I managed to become a service leader for my co-workers due to my good customer service and my learning and teaching abilities. - Creating reservations for national and international airlines, anaging reservation systems (GDS), problem solving, understanding situations, handling high pressure and high quality standards in customer service, with multicultural customer manage

Promotor lúdico para Compensar

Compensar

Sep 2016 - Sep 2019 (3 years 1 month)

- Liderazgo de varios equipos de trabajo en la creación y ejecución de eventos, así como elevar el estándar de servicio al cliente y así los clientes pudieron estar mucho más satisfechos - Acompañamiento a grupos de turistas, estudiantes y empresas durante actividades de pasadía y eventos conformados, coordinación de equipos de trabajo en logística y recreación, planeación - Ejecución de actividades recreativas, atención y servicio al cliente en las actividades desarrolladas por la empresa

Miguel Angel Suarez

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