Milton Alonso Mendez Vallecillo

Customer Success Agent

Torre.ai

Jul 2024 - Current (1 year 6 months)

Como Agente de Éxito del Cliente, fui responsable de garantizar la satisfacción del cliente a través de múltiples canales, incluyendo WhatsApp Business, correo electrónico y chat. Proporcioné un servicio al cliente excepcional, gestionando consultas y resolviendo problemas de manera eficiente, lo que contribuyó a la fidelización de los clientes. Utilicé herramientas de CRM como HubSpot y Google Workspace para realizar un seguimiento de las interacciones y asegurar una comunicación fluida. Además, en un entorno de trabajo remoto, colaboré con un bot de reclutamiento basado en IA para mejorar su comportamiento y ampliar su capacidad de soporte, lo que optimizó la experiencia del cliente. Implementé procedimientos operativos estándar (SOP) y a

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Gaming Support Agent

5CA International

Nov 2023 - Mar 2024 (5 months)

Como Gaming Support Agent, proporcioné un servicio al cliente excepcional a través de múltiples canales, incluyendo chat y correo electrónico, asegurando que los jugadores tuvieran una experiencia fluida y satisfactoria. Utilicé herramientas de CRM como Salesforce y Zendesk para gestionar las interacciones con los clientes y optimizar el seguimiento de sus consultas. Además, implementé procedimientos operativos estándar (SOP) para mejorar la eficiencia en la resolución de problemas y garantizar la satisfacción del cliente. Mi experiencia en un entorno de trabajo remoto me permitió desarrollar habilidades de comunicación efectivas y mantener un alto nivel de productividad, lo que contribuyó al éxito general del equipo y a la satisfacción del

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Welder and Brand Manager

Diversiones Montoya

Apr 2021 - Dec 2022 (1 year 9 months)

As a Welder and Brand Manager, I was responsible for welding amusement structures and various mechanical parts made from iron, bronze, aluminum, steel, and copper, while also making strategic decisions to maintain a positive business image. I actively engaged with customers to ensure their needs were met, managed the brand and logo representation, and coordinated calendar management for local fairs and events. Additionally, I handled data entry tasks by inputting information from physical documents into Excel, which streamlined our operational processes and enhanced our brand's visibility in the community. I also utilized lead qualification skills to identify and reach out to potential clients seeking amusement park services in their towns

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Customer Support Representative

5CA International

Jan 2020 - Mar 2021 (1 year 3 months)

As a Customer Support Representative, I provided support to customers through email regarding gaming-related matters, ensuring timely and effective resolution of inquiries. Additionally, I managed the orders and refunds requested by customers, which enhanced the overall customer experience and satisfaction. My role required proficiency in various customer service tools, including HubSpot and Zendesk, to streamline email management and support processes. I also utilized my knowledge of standard operating procedures (SOP) to maintain high-quality service standards. Working remotely allowed me to develop strong self-management skills and adapt to a flexible work environment, further enhancing my ability to assist customers effectively and main

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Customer Service Representative

Alorica Honduras

Oct 2015 - Dec 2016 (1 year 3 months)

As a Customer Service Representative, I supported customers through inbound and outbound phone communication regarding mobile phone and cable services. I assisted customers with cable bills, effectively selling plans and resolving technical issues, which enhanced customer satisfaction and loyalty. Additionally, I provided operations support by shadowing my team leader and assisting my coworkers, ensuring a collaborative environment that improved overall team performance. I utilized chat support to engage with customers who reached out through the website and managed the orders of new routers and other devices, contributing to a seamless customer experience and operational efficiency. Furthermore, I employed cold calling techniques to reach

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Customer Service and Sales Representative

Allied Global Honduras

Mar 2014 - Aug 2015 (1 year 6 months)

As a Customer Service and Sales Representative, I assisted customers through inbound and outbound calls, providing technical support and facilitating hotel reservations. My role involved addressing customer inquiries and resolving issues effectively to enhance their experience. Additionally, I utilized my sales skills to assist customers with phone bills and selling plans, which further developed my ability to handle technical issues and improve customer satisfaction. I also collaborated with the operations support team, providing assistance to team leads during shadowing and other tasks, which enhanced my understanding of operational processes and contributed to a more seamless customer service experience.

Milton Alonso Mendez Vallecillo

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