Milton Alonso Mendez Vallecillo
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Milton Alonso Mendez Vallecillo

Milton Alonso Mendez Vallecillo

About

Detail

Customer Support Specialist
Olanchito, Yoro Department, Honduras
Contact Milton regarding: 
work
Full-time jobs
Starting at USD4/hour
Flexible work
Starting at USD4/hour
person_search
Finding candidates

Timeline

work
Job
school
Education
folder
Project (professional or personal)

Résumé

Jobs verified_user 0% verified
  • Torre.ai
    Customer Success Agent public Remote experience
    Torre.ai
    Jul 2024 - Current (1 year 4 months)
  • 5
    Gaming Support Agent public Remote experience
    5CA International
    Nov 2023 - Mar 2024 (5 months)
  • D
    Welder and Brand Manager
    Diversiones Montoya
    Apr 2021 - Dec 2022 (1 year 9 months)
    As a Welder and Brand Manager, I was responsible for welding amusement structures and various mechanical parts made from iron, bronze, aluminum, steel, and copper, while also making strategic decisions to maintain a positive business image. I actively engaged with customers to ensure their needs were met, managed the brand and logo representation, and coordinated calendar management for local fairs and events. Additionally, I handled data entry tasks by inputting information from physical documents into Excel, which streamlined our operational processes and enhanced our brand's visibility in the community. I also utilized lead qualification skills to identify and reach out to potential clients seeking amusement park services in their towns
  • 5
    Customer Support Representative public Remote experience
    5CA International
    Jan 2020 - Mar 2021 (1 year 3 months)
    Provided support to customers through email about gaming-related matters, ensuring timely and effective resolution of inquiries. Additionally, I managed the orders and refunds requested by customers, which enhanced the overall customer experience and satisfaction.
  • A
    Customer Service Representative
    Alorica Honduras
    Oct 2015 - Dec 2016 (1 year 3 months)
    Supported customers through inbound and outbound phone communication regarding mobile phone and cable services. Additionally, I assisted customers with cable bills, effectively selling plans and resolving technical issues, which enhanced customer satisfaction and loyalty. I also provided operations support by assisting my team leader with shadowing and supporting my coworkers, ensuring a collaborative environment that improved overall team performance. Furthermore, I utilized chat support to engage with customers who reached out through the website, and I managed the orders of new routers and other devices, contributing to a seamless customer experience and operational efficiency.
  • A
    Customer Service and Sales Representative
    Allied Global Honduras
    Mar 2014 - Aug 2015 (1 year 6 months)
    As a Customer Service and Sales Representative, I assisted customers through inbound and outbound calls, providing technical support and facilitating hotel reservations. My role involved addressing customer inquiries and resolving issues effectively to enhance their experience. Additionally, I utilized my sales skills to assist customers with phone bills and selling plans, which further developed my ability to handle technical issues and improve customer satisfaction.
Education verified_user 0% verified
  • University of the People
    Bachelor of Computer Science public Remote experience
    University of the People
    Nov 2023 - Current (2 years)
  • A
    A
    Digital Ad Expert public Remote experience
    Aleph Group, Aleph-digital ad degree
    Jun 2023 - Aug 2023 (3 months)
  • Instituto técnico San Martín de Porres
    Technical Diploma in Metal Structures
    Instituto técnico San Martín de Porres
Projects (professional or personal) verified_user 0% verified
  • O
    Gentoo and Linux From Scratch Customization
    Own Projects
    May 2022 - Current (3 years 6 months)
    I installed, customized, maintained, and used Gentoo as my daily driver, and also set up a Linux From Scratch distribution for my personal use in a home device. This includes setting up the package manager, the USE flags, kernel parameters, and GNU tools. This means that most of the programming is oriented towards C, whether I use GCC or clang as compilers, sometimes Rust, and Electron for certain desktop integrations. Additionally, I manage Python packages, as my package manager relies on Python for installation and updates, and I handle different versions of Python, including my recent transition to version 3.13, ensuring compatibility and optimal performance within my customized environment.