Milagros Machuca

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Client Support for a Property Management

Hubkey Realt Estate

Dec 2023 - Oct 2024 (11 months)

Experienced in Administrative and Financial Management, managing billing invoices, vendor payments, and processing contribution fee requests. Proficient in Excel (currently pursuing certification) to support data accuracy and financial tracking. Skilled in Team Coordination, leading weekly agendas to align on new clients, tenant onboarding, and documentation requirements. In Property Management Support, I provided seamless owner onboarding, tenant qualification, and managed essential documentation for rental agreements, licensing, and permits. Proficient in preparing detailed property management agreements, leases, renewals, and landlord cooperation agreements—experience that has strengthened my organizational, communication, and documentat

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Bilingual Account Client Manager for a Marketing Company

Restaurantly

May 2022 - Dec 2023 (1 year 8 months)

Managed client accounts for a marketing and advertising company, coordinating between clients and design teams to ensure project requirements were met. Utilized tools like Go High Level, Brightlocal, and Slack to streamline communication and task updates. Achieved a 95% client satisfaction rate through proactive communication and problem-solving.

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Maintenance Coordinator for a Property Management

Mayfair Property Management and Real Estate Florida USA.

May 2020 - Apr 2022 (2 years)

Led call center operations within a property management setting, overseeing scheduling and follow-up on maintenance requests for tenants. Developed and implemented efficient workflows to improve vendor response times, resulting in a 20% reduction in service delays. Skilled in coordinating between multiple teams, streamlining processes, and optimizing response strategies to enhance service delivery. This experience demonstrates my ability to manage talent, improve operational efficiency, and create structured workflows—key skills for effective IT Talent Management.

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Admin Assistant

Abacus Therapies

Sep 2019 - May 2020 (9 months)

Hired by a therapy facility to manage scheduling and serve as the primary liaison between clients and medical staff, ensuring clear communication and timely appointments. Used RingCentral to streamline communication and employed Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) to organize schedules and maintain accurate documentation. This role demanded a proactive approach to logistics, facilitating smooth operations, and supporting client needs. My ability to manage calls, coordinate schedules, and maintain organized documentation aligns well with the skills required for effective call processing.

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Office Admin & Executive Assistant

Feb 2019 - Aug 2019 (7 months)

Hired by a web design agency to provide comprehensive support in project management and executive administration. Supported the Project Manager with coordination and task management, ensuring projects progressed smoothly and on schedule. Managed the CEO’s calendar and provided scheduling support to key executives, enhancing team efficiency. Conducted quality assurance reviews on designs to ensure alignment with standards and client expectations. Skilled in using communication and productivity tools such as Slack, Discord, WhatsApp, and social media platforms (Facebook, Instagram, Twitter), alongside Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) to streamline operations and facilitate effective communication—skills highly relevant

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Admin and Corporate Accounts

AG Dakota

Jul 2018 - Feb 2019 (8 months)

Hired by a hospitality company in South Dakota with over 20 locations and corporate accounts serving clients such as nurses and construction teams. Responsibilities included setting up billed hotel accounts, managing extensive email correspondence, and following up with clients to ensure timely payments. Provided additional administrative support as needed, including creating memos and documentation for executives. Skilled in using innRoad software for hotel management, as well as Dropbox and Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) to streamline operations and enhance client communication.

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Virtual Assistant

Aug 2017 - Apr 2018 (9 months)

Hired by an administrator to provide comprehensive organizational and administrative support, including managing emails, coordinating schedules, and overseeing task lists to ensure smooth operations. Responsibilities included organizing files, updating contact lists, conducting research, supporting recruitment efforts, managing timesheets, preparing expense reports, generating various reports, and documenting procedures. Proficient in using WhatsApp for effective communication and Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) to streamline workflows and maintain organization—skills essential for accurate billing, financial tracking, and reporting.

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Virtual Assistant | Client Support

City Prime Realty

Jul 2016 - Current (8 years 11 months)

Hired by a property management and real estate company as a part-time assistant, providing support in various administrative and operational tasks. Responsibilities included translating during phone conversations, handling light administrative tasks, managing tenant communications via email, and coordinating with vendors. Additionally, managed vacation rental properties on platforms like VRBO and Airbnb, ensuring smooth operations and guest satisfaction. Proficient in using property management software (Buildium), file management tools (Dropbox), and Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) to streamline tasks and enhance efficiency.

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Admin Virtual Assistant

Speeedy House Buyers

Jul 2015 - Jul 2017 (2 years 1 month)

Hired by a real estate company to support lead management and optimize marketing operations with a strong focus on organization and efficiency. Responsibilities included screening and qualifying leads to assess their potential for engagement, collaborating closely with the sales team, and managing prospects through every phase of the pipeline. Created and maintained detailed process documentation, ensuring consistency across operations. Daily tasks included developing targeted campaigns, managing advertising efforts, and implementing new systems to enhance workflow. Proficient in using Buildium for project management, Dropbox for structured file management, and Google Workspace (Gmail, Docs, Sheets, Drive, Calendar) for organized communicat

Milagros Machuca

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Milagros's behavioral traits
Milagros's likely patterns of behavior, thought, values, and emotion. Based on the HEXACO model, OCP instrument, and Torre’s own research.