Customer service professional with over four years of experience in clientrelationship managementand customer satisfaction, primarily in EdTech and finance sectors. Proven track record in reducing customer churn by 15%and achieving a 95%satisfaction rate by delivering proactive, solutions-driven support. Skilled in CRM systems, technical troubleshooting, and multi-channel support, handling inquiries across phone, email, and live chat. Demonstrates expertise in customer retention, optimizing onboarding, and cross-functional collaboration, resulting in a 75%reduction in admissions delays and a 90% retention rate for high-net-worth clients. Strong background in data-driven reporting and engagementanalysis, providing strategic insights to enhance customer tracking and retention. Recognized for improving process efficiencies, working effectively in fast-paced environments, and consistently meeting organizational goals.
