PMP®-certified Project Manager with a multidisciplinary background spanning operations, stakeholder engagement, medical interpretation, and process optimization. I bring a combination of analytical decision-making, cross-functional leadership, and human-centered team development (shaped by building remote operational teams), designing scalable workflows, and managing high-pressure client-critical delivery environments. With a foundation in anthropology, I approach organizations as interconnected systems. I pay attention to how people, processes, and priorities interact, and I design solutions that are both efficient and empathetic. My leadership style is firm yet humane: I set clear expectations, empower curiosity, mentor talent, and create conditions where accountability and trust fuel performance. I believe culture is strength, and diversity should be the engine that drives continuous improvement.
Throughout my career, I have led complex operational programs, managed high-volume client accounts, designed SOPs, improved KPIs, and coordinated cross-functional teams in fast-moving, high-stakes environments. My early work as a lead medical interpreter strengthened my ability to stay calm under pressure and navigate sensitive interpersonal dynamics — a foundation that continues to shape my approach to stakeholder management and delivery. I thrive in roles where I can build systems from scratch, optimize processes, and develop teams into confident, high-performing units. I bring a grounded, people-first approach to solving complex problems and driving meaningful, sustainable progress across operations, PMO, technology, and client-facing initiatives.
