Miguel Angel Orrego Sanchez

Bilingual Agent

BPO Global Services

Feb 2024 - Current (2 years 5 months)

As a Bilingual Agent, I specialized in providing chat assistance and managing cases to ensure customer satisfaction. My role involved offering support on the brand's websites, with a strong focus on delivering excellent service to uphold the brand's reputation. I actively persuaded customers to maintain their memberships by presenting attractive discounts and deals. Additionally, I utilized email marketing strategies to engage customers, encouraging them to join our subscription model and addressing their concerns. This included guiding them in updating their Trustpilot reviews to reflect a more positive experience, further enhancing our brand's image. Furthermore, I documented all managed cases in separate Microsoft Excel sheets to support

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Bilingual Agent

Teleperformance.

Feb 2023 - Dec 2023 (11 months)

As a Bilingual Agent, I specialized in providing telephone and chat assistance, ensuring effective case management and resolution. My duties included offering support to both hosts and guests, facilitating smooth communication and problem-solving. Additionally, I engaged in cold calling to update customers, follow up on inquiries, and inform them about available seasonal offers, enhancing customer satisfaction and engagement. My experience with Vrbo, a key platform for travelers seeking accommodations, further honed my skills in appointment management, as I navigated customer needs and preferences to ensure a seamless booking experience. I also managed hosts' accounts, helping them improve their services, houses, and facilities to make them

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Bilingual Agent

Teleperformance.

Aug 2022 - Feb 2023 (7 months)

As a Bilingual Agent, I provided specialized telephone and chat assistance for Saks | Worldwide Sales, primarily interacting with customers from the USA, Canada, and the UK. My role involved guiding customers through a sophisticated shopping experience and managing cases effectively. Additionally, I utilized messaging apps, including Slack, to maintain constant communication with my team, reporting activities and ensuring seamless collaboration. I addressed a wide range of customer concerns via chat, proactively offering appropriate solutions to meet their needs, which significantly contributed to minimizing returns and cancellations. Furthermore, I conducted outbound calls to prospective clients for sales and survey campaigns, applying obj

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Familiar house

Jan 2022 - Current (4 years 6 months)

I manage all aspects of a rental property owned by a relative, which includes drafting rental contracts, overseeing legal and administrative matters, handling payments, and communicating with guests to ensure a pleasant stay. Additionally, I coordinate any necessary repairs or maintenance to keep the property in good condition. I also handle appointment management by setting up meetings to discuss various matters related to the house, including appliances, amenities, payments, and any other relevant situations, ensuring smooth operations and effective communication. Furthermore, I maintain long-term communication with clients and suppliers, employing lead nurturing strategies that focus on building trust and improving client retention, whic

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Bilingual Agent

Alorica.

Aug 2021 - Jul 2022 (1 year)

As a Bilingual Agent, I provided specialized telephone assistance for Samsung through Home Depot, focusing on saving sales by persuading customers with offers, partial refunds, and repair options to avoid returns to the warehouse. I consistently achieved over an 85% save rate, demonstrating my effective retention strategies and abilities. Additionally, I utilized messaging apps to enhance customer service by delivering support via email and chat, accurately identifying customer issues and providing effective solutions to minimize appliance returns whenever possible. Furthermore, I handled customer communication flows using CRM tools, assisted with follow-ups, and managed automated outreach campaigns, which align with GoHighLevel functionali

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Market Study

Apr 2018 - Oct 2018 (7 months)

Worked part-time for 6 months conducting in-person lead generation by visiting various local businesses to identify potential clients, present available products and services, and collect contact information for follow-up by the sales team or to close the sale if the client insisted. Additionally, I utilized media skills to develop three different advertisement videos for local businesses, effectively demonstrating the value of my services and helping them recognize their needs. I also employed Microsoft Excel to document and compare the different shops and markets where I offered my services, which enabled me to identify those that aligned most closely with my opportunities and provided insights on how to support them in improving their sa

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Waiter/host for important restaurant in Cali

Mincho

Jun 2016 - Dec 2019 (3 years 7 months)

As a Waiter/Host at a prominent restaurant in Cali, I was responsible for managing reservations, welcoming and assisting customers, and regularly checking in to ensure their satisfaction while identifying ways to enhance their experience. I oversaw the scheduling of cleaning days for our cabins based on each guest's stay, explained terms and conditions, handled payments, and ensured that guests were comfortable throughout their visit. Additionally, I utilized messaging apps to maintain contact with guests for scheduling their stays, checking on their comfort levels, and managing the restaurant's social media presence, which contributed to a more engaging and responsive customer experience. I also leveraged my skills in live streaming by man

Miguel Angel Orrego Sanchez

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