Michelle Nogueira de Souza Paz
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Pernambuco, Brazil
Contact Michelle regarding:
Flexible work
Starting at
USD22/hour
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Résumé
Jobs
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- MLanguage QA Specialist - EditorMindriftJan 2025 - Current (7 months)Ensure language quality in both English and Portuguese; Review of AI outputs, translation and editing.
- IUX Writer, Product Writer and CopywriterIPAS- InstitutoProfissionalizantedeAssistênciaSocialJan 2023 - Jan 2025 (2 years 1 month)IPAS is an NGO focused on the idea of providing citizenship and opportunities to people in situations of social vulnerability. Here, I was responsible for: Responsible for reports and strategic insight presentations; Created and optimized communication flows to engage donors and volunteers; Developed data-driven continuous improvement strategies.
- DData ManagerDeeper SystemsJan 2023 - Jan 2024 (1 year 1 month)Coordinated and developed the Data Annotations team, ensuring deadlines and expected quality standards were achieved; Facilitated communication between international leadership and annotators.
- ASupport and Customer Experience - Research and Flow AnalysisAtos6 Tecnologia & inChurchJan 2022 - Jan 2023 (1 year 1 month)Structured and documented Support & CX processes, creating the Atos6 and inChurch Playbook; Developed tutorials and FAQs to facilitate onboarding and customer retention; Mapped service difficulties and proposed strategic improvements for support and development teams; Translated and adapted institutional content for product internationalization; Analyzed CX metrics, identifying friction points and suggesting optimizations; Created emails, social media messages, and push notifications for the marketing team.
- CSecond Language TeacherCCAA Belo JardimJan 2018 - Jan 2022 (4 years 1 month)Taught English to non-native speakers, developing fluency from the scratch — for children, teenagers and adults; Taught the "English for Master" module, focusing on technical and advanced language use — similar to a postgraduate course for students who completed the program; Certified to teach and train future CCAA teachers (Didactics, Language, and Literature) and to administer the TOEFL fluency test; Assisted as Course Coordinator.
- AContent Writer and CreatorAgência de Notícias UnifavipJan 2017 - Dec 2017 (1 year)Wrote blog articles for the university (Webwriting) and social media content; Produced audiovisual materials, with one project competing in the Caruaru Film Festival.
- fAcademic Work ProofreaderfreelanceJan 2016 - Current (9 years 7 months)Proofreading and grammar checking for academic papers and dissertations.
Education
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- PPostgraduate in Text Editing and ProofreadingPontificia Universidade Catolica de MinasJan 2024 - Current (1 year 7 months)
- EUX WritingEscola Britânica de Artes Criativas e Tecnologia - EBACJan 2023
- CTeacher's Course - Didactics, Language and LiteratureCCAAApr 2021 - Jul 2021 (4 months)
The Poetic and Literary Babel: Translation in Multiple LanguagesUniversidade de São PauloApr 2021 - May 2021 (2 months)- EEnglish Certificate (C2 Proficient) EF Standard English Test (EF SET)EFSetJan 2021 - Feb 2021 (2 months)
- CBachelor's Degree in Social CommunicationCentro Universitário do Vale do IpojucaJan 2014 - Jan 2018 (4 years 1 month)