Michelle Georgina Jimenez
About
Detail
Customer service representative
Managua Department, Nicaragua
Contact Michelle regarding:
Flexible work
Résumé
Jobs
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Workfoce,colega.OclinicalsNov 2025 - Jul 2026 (9 months)As a Workforce Management Payroll Specialist, I monitored employee attendance, timekeeping, and payroll-related processes to ensure accuracy and compliance. I reviewed timesheets, identified discrepancies, and maintained detailed records while working with multiple internal systems. I collaborated with supervisors and other departments to resolve payroll issues, track workforce performance, and ensure employees were paid accurately and on time. My role required strong analytical skills, attention to detail, organization, and the ability to manage confidential information in a fast-paced environment.- chat support and customer service rep.FoundeverApr 2022 - Oct 2025 (3 years 7 months)At Foundever, I worked as a Customer Service Representative and Chat Support Specialist, assisting customers with account inquiries, billing questions, and issue resolution through phone and chat. I provided timely and professional support, documented interactions accurately, and ensured a positive customer experience. I also handled escalated cases, assisted agents with complex customer concerns, and provided guidance on resolving technical and account-related issues. This role strengthened my communication, problem-solving, multitasking, and customer service skills while working in a fast-paced environment.
- GSales Representative / Appointment SetterGuardabarranco TravelJan 2021 - Dec 2021 (1 year)I worked as an Appointment Setter and Travel Coordinator at Guardabarranco Travel, where I contacted potential clients, qualified leads, and scheduled appointments for travel consultations. I assisted customers with travel-related inquiries, provided information about vacation packages and services, and ensured a smooth booking process. My role required strong communication, customer service, and organizational skills, as well as the ability to manage multiple conversations, maintain accurate records, and follow up with clients to deliver a positive customer experience.
Education
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- URelaciones internacionales y comercio exterior.Ucn. NicaraguaJan 2026 - Current (7 months)