Michele Pavlak

Michele Pavlak

About

Detail

Bartender / Server | Customer Engagement, Customer Support
Pennsylvania, United States

Timeline


work
Job
school
Education

Résumé


Jobs verified_user 0% verified
  • H
    Bartender / Server
    Harvest Seasonal Grill Wine Bar
    Jul 2022 - Current (3 years 1 month)
    Deliver top-tier hospitality and educate guests on seasonal, local food offerings. Respond to guest needs with professionalism and speed. Support management with service team training.
  • B
    Bartender / Server
    Bernies Restaurant and Bar
    Apr 2022 - May 2023 (1 year 2 months)
    Balanced guest-facing service with service bar operations in a high-volume setting, ensuring a seamless experience for patrons. Collaborated on new drink specials and created memorable guest experiences that encouraged repeat visits. Managed nightly reconciliations and worked closely with management to improve guest offerings. Additionally, utilized CRM tools to maintain customer information, enhancing personalized service, and engaged in call management by consistently communicating with customers and vendors to streamline bar operations.
  • A
    General Manager
    Anthonys Coal Fired Pizza
    Oct 2021 - Apr 2022 (7 months)
    Led all operational and administrative functions for a team of 20+, supporting executive goals and driving cost savings through labor and inventory analysis. Built onboarding workflows and trained new hires for optimal team performance. Acted as a liaison between regional management, vendors, and staff to ensure efficient communication and smooth operations. Additionally, utilized CRM tools to manage customer information effectively, which is essential in enhancing customer service and ensuring that the team meets client needs efficiently. Engaged in chat support and email support to facilitate communication within the team and with clients, ensuring that all inquiries were addressed promptly and effectively, thereby fostering a collaborati
  • A
    Assistant Manager
    Anthonys Coal Fired Pizza
    Jul 2020 - Oct 2021 (1 year 4 months)
    Managed operations while championing team engagement and customer success. Drove hiring, onboarding, and training strategy. Partnered with GM to meet KPIs and elevate the guest experience. Increased brand loyalty through strong relationship management and community engagement. Additionally, utilized call management skills by maintaining constant communication with customers, vendors, and upper management, ensuring seamless operations and fostering strong relationships across all levels of the organization. Furthermore, engaged in chat support and email support to enhance team communication and collaboration, ensuring that all team members were aligned and informed, which contributed to a more cohesive work environment.
  • A
    Dining Room Supervisor / Bartender / Server
    Anthonys Coal Fired Pizza
    Oct 2016 - Jul 2020 (3 years 10 months)
    Oversaw shift leadership, operational flow, and customer satisfaction in a high-volume restaurant environment. Handled POS transactions, reconciliations, and vendor interactions while ensuring exceptional front-of-house service. Supported internal communications and coached junior staff to achieve service excellence. Additionally, utilized CRM tools to manage customer information effectively, enhancing the overall guest experience. Maintained constant communication via call management with customers, vendors, and upper management to ensure seamless operations and address any concerns promptly. Furthermore, engaged in email support to facilitate team collaboration and maintain effective communication channels, ensuring that all team members
  • P
    Sales Associate / Key Holder
    Pennsylvania Liquor Control Board Wine and Spirits
    Feb 2013 - Jun 2015 (2 years 5 months)
    Supported store operations through merchandising, customer service, and cash reconciliation. Delivered product recommendations based on customer needs while managing displays and following visual merchandising plans to drive sales. Additionally, engaged in call management by maintaining constant communication with customers, vendors, and upper management, ensuring that all inquiries were addressed promptly and effectively, which contributed to a seamless shopping experience and enhanced operational efficiency. Furthermore, performed administrative assistance tasks, including managing emails, scheduling, and overseeing inventory, which streamlined operations and improved overall store efficiency.
Education verified_user 0% verified
  • C
    High School Diploma
    Central Bucks High School East
    Sep 2009 - Jun 2012 (2 years 10 months)