Micheal Musonda

Micheal Musonda

About

Detail

Lusaka Province, Zambia

Timeline

work
Job

Résumé

Jobs verified_user 0% verified
  • Y
    Yango Zambia public Remote experience
    Yango ZAM
    Aug 2023 - Current (2 years 11 months)
    Customer Support Specialist
  • Y
    Service Support Specialist
    Yango Deli
    Jan 2023 - Apr 2025 (2 years 4 months)
    Has prior experience in customer service, demonstrating a strong ability to address customer needs effectively. Proficient in MS Office, which aids in documentation and communication tasks. Knowledgeable in operating help desk software, ensuring efficient ticket management and resolution processes. Excellent written and verbal communication skills facilitate clear interactions with customers and team members alike. Strong interpersonal skills contribute to building positive relationships with clients and colleagues. Has a positive and professional work attitude, fostering a collaborative work environment. An Associate or Bachelor’s degree is required. Additionally, while prospecting may not seem directly relevant, it can enhance customer en
  • Ison xPeriences
    MTN Call Center Agent
    Ison xPeriences
    Dec 2021 - Dec 2023 (2 years 1 month)
    As an MTN Call Center Agent, I provided comprehensive information about products and services, took orders, responded to customer complaints, processed returns, and performed countless other activities to ensure customer satisfaction. Additionally, I was involved in handling support initiatives, where my project management skills were instrumental in launching new support platforms and conducting training sessions for staff. By applying project management techniques, I effectively tracked performance metrics and customer feedback, enabling our team to make data-driven improvements. Furthermore, I embraced the principles of continuous improvement, regularly evaluating processes to identify areas for enhancement and implement effective change