Michael Polulack
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Orlando, Florida, United States
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Résumé
Jobs
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- HSENIOR PRODUCT MANAGERHP INC.Jan 2018 - Feb 2023 (5 years 2 months)HP's Workforce Experience Platform (WXP). A digital employee experience web application that monitors and optimizes employee experience by providing real-time insights into device health, performance, and security. • Championed Agile practices across global Scrum teams using Azure DevOps, improving sprint velocity by 20% and accelerating project delivery cycles. • Drove full project lifecycles (ideation, planning, implementation, testing, go-live, CSI) while coordinating cross-functional stakeholders (engineering, UX, execs), timelines, and quality assurance checkpoints using Smartsheet. • Collaborated with support and marketing to coordinate release readiness and delivery metrics. • Created and refined product backlogs and prioritized
- EDIRECTOR OF IT SERVICES DELIVERYEvaniosMay 2016 - Oct 2018 (2 years 6 months)Directed hybrid Managed & Professional Services teams delivering and supporting the Evanios ITOM application and ServiceNow ITSM solutions. • Delivered 35+ IT project implementations with 100% SLA compliance using Agile-Waterfall hybrid frameworks to support clients on Evanios ITOM, ServiceNow, and BMC platforms. • Managed scope, budget, and SME delivery consultants (15-20) across various industries including healthcare, finance, and manufacturing. • Served as primary escalation point for client issues, ensuring customer satisfaction through proactive communication, progress reporting, and training handoffs.
IT OPERATIONS MANAGERAdventHealthJan 2007 - Oct 2015 (8 years 10 months)Managed critical IT operations services in a high-availability data center environment, supporting clinical, administrative, and patient-facing systems enterprise-wide. • Led ITIL-based initiatives for incident, problem, and change management, raising operational maturity scores significantly. • Managed $1.5M+ annual IT operations budget; drove 20% cost savings via vendor negotiations. • Led initiatives improving ITIL process maturity from 2.5 to 4.0 enterprise-wide. • Reduced recurring incidents by 30% and improved resolution time by 40% via deep RCA practices. • Oversaw endpoint security, patching, monitoring, and infrastructure reliability with 99.99% uptime. • Collaborated with executive stakeholders to evaluate new technologies a
Education
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- B.S. BusinessUniversity of Central FloridaAug 1998 - Dec 2000 (2 years 5 months)