Michaella Jean Rabino Customer Service Representative and Technical Support

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Healthcare Representative

Everise Bonifacio Global City

Jan 2024 - Current (2 years 7 months)

Assisted clients regarding their health insurance and health care related needs.

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Technical Support Representative

iQor Philippines – Dasmariñas

Oct 2023 - Sep 2024 (1 year)

As a Technical Support Representative, I provided expert support for customer device concerns, specifically focusing on troubleshooting to resolve issues efficiently. My role required a high level of tech savviness to diagnose problems and offer effective solutions. Additionally, my experience in construction marketing has equipped me with valuable skills in establishing trust with clients and enhancing brand awareness, which are essential in fostering positive customer relationships and ensuring satisfaction in the technical support domain.

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Customer Service Representative

CONCENTRIX ALABANG

Jul 2023 - Aug 2023 (2 months)

Handled phone calls to assist customers with their service and deliveries.

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Call Center Agent

iQor Philippines – Dasmariñas

Jan 2022 - Dec 2022 (1 year)

As a Call Center Agent, I participated in team-building activities to enhance working relationships and foster a collaborative environment. I worked closely with customers to understand their needs and provide excellent service, which resulted in increased customer satisfaction through effective issue resolution. Engaging in problem-solving activities supported teamwork and improved our overall service delivery. I maintained an outstanding attendance record and continuously learned new skills, applying them to daily tasks to enhance efficiency and productivity. Additionally, I conducted research and presented results to my team, contributing to our strategic initiatives. My experience in construction marketing, while not directly related, h

Team Leader

MSC Global

Feb 2021 - Jun 2021 (5 months)

Identified issues, analyzed information, and provided solutions to problems. Managed a team of employees, overseeing hiring, training, & professional growth. Participated in team-building activities to enhance working relationships.

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Call Center Agent

JRD Outsourcing Company

Jan 2020 - Jan 2021 (1 year 1 month)

Followed standards and regulations for a safe work environment. Researched, gathered, and presented information.

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Sales Cashier

Japan Home

Oct 2019 - Jan 2020 (4 months)

Balanced cash drawer, resolving discrepancies. Monitored self-checkout systems & provided help in resolving complex problems. Reviewed new promotions and monitored price changes.

S

Quality Assurance

Starkson Packaging Company

Jul 2019

Analyzed and tested different builds to identify, trace, and help resolve bugs. Created and achieved product quality objectives and met product specifications. Followed QA standards and policies.

Michaella Jean Rabino

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