M

Michael Garcia

About

Detail

CSR/Virtual Assistant
Tanauan City, Calabarzon, Philippines
Contact Michael regarding: 
work
Full-time jobs
Starting at USD5/hour
Flexible work
Starting at USD5/hour

Timeline

work
Job
school
Education

Résumé

Jobs verified_user 0% verified
  • S
    CSR/ Virtual Assistant
    Shoplet Online shop (E-commerce)
    May 2025 - Mar 2026 (11 months)
    Shoplet is an online shop that provides a convenient way for customers to browse and purchase a variety of products. As a customer service representative, I assist customers by answering product inquiries, providing order tracking information, checking order status, and helping place orders to ensure a smooth and satisfying shopping experience. • Demonstrated team leadership capabilities by mentoring colleagues and conducting coaching sessions to ensure team members fully understand their duties and responsibilities, while maintaining a strict focus on process optimization and operational excellence.
  • I
    Pest Control CSR
    ISTA Personnel Solutions
    Jan 2024 - Jan 2025 (1 year 1 month)
    A Pest Control Customer Service Representative assists with coordinating pest control services and supporting technicians and customers. The role includes handling calls from technicians, managing information about baits and service locations, and calling customers to remind them about their upcoming pest control schedules to ensure timely and efficient service. - Provided professional oversight and guidance to team members, conducting coaching sessions to refine service delivery and improve overall performance standards.
  • R
    Healthcare CSR
    Resultscx Lipa
    Jan 2022 - Jan 2024 (2 years 1 month)
    Healthcare Customer Service Representative experienced in handling claims, eligibility and benefits verification, disputes, and appeals. Skilled in assisting members and providers, reviewing claim details, and resolving coverage or billing concerns while providing clear and professional customer support. - Managed high-volume client intake, data entry, and phone communication to resolve complex billing and healthcare inquiries with high communicative competence. - Effectively handled escalations by providing clear explanations of coverage, benefits, and the appeals process to both members and healthcare providers. - Demonstrated team leadership by conducting coaching sessions for fellow agents, ensuring team members were fully informed on
Education verified_user 0% verified
  • S
    BS Tourism and Management
    STI Tanauan City Batangas
    Jan 2018 - Jan 2021 (3 years 1 month)
  • S
    HUMSS (Strand)
    St. John Academy of Visual and Performing Arts
    Jan 2018 - Jan 2020 (2 years 1 month)