Michael Delaney

Customs Import Team Lead

FedEx Logistics

Jan 2022 - Current (4 years 6 months)

• Provides superior customer service by accurately processing import documentation in compliance with US Customs regulations. • Enhanced team productivity by 20% through new training initiatives. • Ensures exceptional internal and external customer service through effective communication and problem-solving, including providing email and chat support to a team of 22. • Directs and supports team members in addressing daily challenges and achieving performance objectives. • Conducts quality audits to enhance the quality of work, recording progress, and facilitating further training as necessary; reducing errors by 15%. • Analyzes productivity data, identifying trends and implementing corrective measures. • Worked with accou

Customs Import Coordinator

FedEx Logistics

Jan 2019 - Jan 2022 (3 years 1 month)

• Provided superior customer service by accurately processing import documentation in compliance with US Customs regulations. • Collaborated with internal stakeholders and government agencies to facilitate smooth import processes. • Maintained meticulous records and ensured compliance with international trade regulations. • Worked closely with cross-functional teams to deliver high-quality service to clients. Additionally, utilized the full Microsoft 365 suite, including Outlook, OneDrive, Microsoft Teams, and the entire Microsoft Office suite, to enhance communication and collaboration, ensuring efficient workflow and documentation management throughout the import process.

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Manager

Scotch 'n' Sirloin

Jan 2016 - Jan 2020 (4 years 1 month)

• Delivered exceptional dining experiences by providing high-quality formal table service and managing customer requests. • Trained and mentored staff in various roles while efficiently managing own responsibilities. • Proactively resolved customer complaints and collaborated with management to address escalated issues.

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Audience Services Manager

Casting Hall Productions

Jan 2012 - Jan 2013 (1 year 1 month)

• Oversaw training of ushers and house managers for theatrical productions, ensuring smooth front-of-house operations. • Coordinated with the box office and other departments to deliver seamless audience experiences. • Utilized CRM tools to enhance customer relationship management, ensuring effective communication and support throughout the ticket sales process. • Provided email support to address audience inquiries and feedback, fostering a positive and engaging experience for all patrons. Additionally, performed data entry tasks to accurately track ticket sales and usher rosters, which contributed to the overall efficiency of operations and improved audience service delivery.

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Server

Scotch 'n' Sirloin

Jan 2007 - Jan 2016 (9 years 1 month)

• Delivered exceptional dining experiences by providing high-quality formal table service and managing customer requests. • Trained and mentored staff in various roles while efficiently managing own responsibilities. • Proactively resolved customer complaints and collaborated with management to address escalated issues.

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