Michael Anthony Galang

Jobs 0% verified

F

Client Services Support (Automotive)

Fusionzone-

Jan 2023 - Jan 2024 (1 year 1 month)

Managed incoming tickets efficiently and promptly. Categorized, prioritized, and assigned tickets accurately. Analyzed ticket details and understood client needs. Documented resolutions in Jira, following SLAs. Maintained organized ticketing system and improved support processes. Provided well-rounded, prompt, high-quality, and professional client service at all times.
O

Operations Assistant

Jan 2022 - Jan 2023 (1 year 1 month)

Account Management Operating CRMs- GoHighLevel, Twilio, Lead Carrot, Integromat, Trello, Slacks, etc Onboarding Clients Team Management- 5 agents
B

BDR

Jan 2020 - Jan 2022 (2 years 1 month)

LinkedIn Warm-Up CRM/Planner Review Send Personalized Connection Requests & Start Conversationswith New Connections Email/Call/DM Follow-Up & Log Calls in CRM
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Virtual Assistant/CSR

Cross Insurance Agency-

Jan 2020 - Jan 2021 (1 year 1 month)

Directing calls to respective department (Personal and Commercial Lines) Data entryfor renewals, endorsements, ACORD 35. billing, etc. Tools: Hawksoft, Ezlynx, RingCentral
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CSR (Sales, Healthcare, Telecommunication)

BPOCall Center-

Jan 2013 - Jan 2019 (6 years 1 month)

Answered billing inquiries and information, providing basic troubleshooting Assessed customers' accounts for possible sales options like upselling and/or providing newservices Dispatched technicians Processed payments and arrangements. Managed back-office entryfor medical form faxes. Content moderation Other ad-hoc tasks.

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Michael Anthony Galang

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