Micaela Tonon Business Intelligence and Data Management

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Business Manager

Remote Projects

Dec 2019 - Current (6 years 9 months)

The Business Manager is responsible for overseeing the daily operations of the organization, ensuring efficient business processes, managing budgets, and supporting strategic planning. This role works closely with senior leadership to improve operational performance, achieve financial goals, and drive business growth. Key Responsibilities Oversee daily business operations to ensure efficiency and productivity. Develop and implement business strategies to achieve organizational objectives. Manage budgets, financial planning, and expense control. Monitor business performance through reports, KPIs, and data analysis. Supervise and support administrative and operational staff. Coordinate with department managers to improve workflows and resolve

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Business Analyst

Remote Projects

Jan 2019 - Jan 2022 (3 years 1 month)

The Business Manager is responsible for overseeing the daily operations of the organization, ensuring efficient business processes, managing budgets, and supporting strategic planning. This role works closely with senior leadership to improve operational performance, achieve financial goals, and drive business growth. Key Responsibilities Oversee daily business operations to ensure efficiency and productivity. Develop and implement business strategies to achieve organizational objectives. Manage budgets, financial planning, and expense control. Monitor business performance through reports, KPIs, and data analysis. Supervise and support administrative and operational staff. Coordinate with department managers to improve workflows and resolve

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Business Intelligent Manager and Data Management Bilingual

MKE Digital

Nov 2012 - Jan 2016 (3 years 3 months)

Identify business purpose and company’s solutions/services. Builds complex models to improve profitability, Identify trends, discover business insights and identify opportunities through the use of statistical, algorithmic, mining and visualization techniques. Ensure Data consolidation from different sources. Smart and projected budget management and implementation. Evaluate and define problems, collect information, evaluate market research, adjusts new business strategies to meet changing market and competitive conditions. Mainly dedicated to find patterns and create models that compare factors like past and projected trends and use historical metrics like costs and sales to predict future performance, reduce risks, make smarter decisions

Information Services Analyst

Apex América

Dec 2008 - Dec 2011 (3 years 1 month)

Creation of Statistics Reports based on SQL query and Advance Ms. Office. MCI- Verizon Point of Contact, daily basis Conference call. On call during business hours, Identify training issues and support during ramp up. Create Rapport, Interdepartmental Communication and meetings (Training, DeskControl, Operations, Managers, CEO, Center’s Directors and International co-workers), improve processes and procedures. Create and run queries on data (Client DBA). Coordinate TPV training/communication. Sale's auditing. Tools: Active directory support, Control Absenteeism, Shift Schedule, Compliance, Sales Ranking, Metrics, Software Tester, Vacations assignment, Performance verification, Dashboard, ERP.

Business Manager

Verizon Business

Oct 2008 - Jan 2012 (3 years 4 months)

Our team is composed by 7 members total, including the Reporting Analysts (2), Sales Auditing Analysts (2) and Resources management Analysts (3). Read, write, analyze and interpret information. Plan, design, scheduled and coordinated business goals and development. Design end user interface including reporting. Develop best practices. Manage the company budget. Develop and maintain the Compensation Plan and prices distribution.- Design report models to organize data that facilitate control and follow up over the operations metrics and goals. Evaluates market research and adjusts new business strategies to meet changing market and competitive conditions. Implement negotiation strategies and apply forecast sales targets in order to achieve

Trainer in Sales procedures, policies, and best practices

Verizon Business

Dec 2007 - Nov 2010 (3 years)

Training on sales procedures, verification, antufrayd, privacy handleling, personal and private information handleling,

Reporting Analyst

Apex América

Nov 2005 - Dec 2008 (3 years 2 months)

Creation of Statistics Reports based on SQL query and Advance Ms. Office. MCI- Verizon Point of Contact, daily basis Conference call. On call during business hours, Identify training issues and support during ramp up. Create Rapport, Interdepartmental Communication and meetings (Training, DeskControl, Operations, Managers, CEO, Center’s Directors and International co-workers), improve processes and procedures. Create and run queries on data (Client DBA). Coordinate TPV training/communication. Sale's auditing. Tools: Active directory support, Control Absenteeism, Shift Schedule, Compliance, Sales Ranking, Metrics, Software Tester, Vacations assignment, Performance verification, Dashboard, ERP.

Customer Service Representative Bilingual Spanish-English at MCI Verizon Business

Verizon Business

Nov 2005 - Dec 2007 (2 years 2 months)

Handleling customer service service calls, consultation, sales, isuues, statements, billing, handleling private information.

Micaela Tonon

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