Micaela Bravo

✨ About Me Hi! I'm fluent in English and Spanish and passionate about creating outstanding customer experiences that drive real impact. Over the past 10 years, I've worked across customer service, onboarding, and operations, helping companies deliver better service and build stronger relationships with their clients — both remotely and in-person across multicultural teams. At Moonflow, I supported the onboarding process for B2B and B2C clients, working toward a structured 45-day activation goal. I handled CRM records through HubSpot, collaborated with teams via Slack, organized client communications through Google Meet and email, and managed billing information on Stripe. I also worked extensively with Excel and Google Sheets to clean, organize, and update large volumes of client data accurately. I'm someone who enjoys making processes smoother, solving problems before they grow, and finding better ways to work as a team. I adapt quickly, stay focused on goals, and always keep the customer experience at the center of what I do. 🛠️ Key Skills • Customer success and onboarding support • CRM management (HubSpot, Salesforce) • Data entry, cleaning, and organization (Excel, Google Sheets) • Process optimization and operational support • Cross-functional collaboration (Slack, Google Meet, Asana) • Billing system support (Stripe) • Critical thinking and structured problem-solving • Clear, empathetic, and proactive communication • High adaptability to remote and multicultural environments • Time management, information accuracy, and attention to detail 📈 Proven Experience • Moonflow (Remote): Supported B2B/B2C client onboarding with a 45-day activation objective; managed CRM records, billing data, and cross-team communication. • McAfee – Sutherland Global Services (Bulgaria): Achieved 90% CSAT (target 80%) and maintained a 7.5-minute AHT (target 11 minutes). • Normal (Denmark): Named Salesperson of the Month five consecutive times through outstanding customer engagement. • Apex America (Argentina): Handled 80+ daily billing cases for premium credit card clients, ensuring service excellence. 🎯 What I'm Looking For I'm looking for a fully remote opportunity where I can support customer success, streamline operations, and continue growing professionally. I'm open to full-time, part-time, or project-based roles, and especially excited about working with SaaS companies, startups, or educational platforms that value collaboration, innovation, and professionalism.