Maria Florencia Bentancor

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INVOICE AND SETTLEMENT'S ANALYST

TRAFIGURA TRADING LLC. ZONAMÉRICA

Jan 2018 - Oct 2020 (2 years 10 months)

Periodic settlement of Counterparties' balances. Accurately processing of sales invoices and setting up payments for daily cargo movements. Assisting month-end reconciliation processes for related Departments. Receive purchase Invoices from Counterparties, control and book them in the system associated to the corresponding transaction. Issue sales Invoices considering all the details and specific requirements for each transaction and Counterparty. Perform periodic settlements of Counterparties' balances considering all the documents and transactions applicable for the period. Execute controls and keep the evidence properly updated. Manage effective communication and cooperate with internal departments (Finance / Treasury / Operations) Get i

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SHS BILLING ANALYST – MASTER DATA ENTRY ANALYST

SABRE HOSPITALITY SOLUTIONS ZONAMERICA

Jan 2017 - Jan 2018 (1 year 1 month)

Creation and update of accounts for worldwide hotel chains (new accounts profiles, updates on the hotel's location, current account manager, updates on CEO profile, etc.). Registration of customer's preferred payment method on the system. Management and responsibility on Customer's Payment Method information entries. Worldwide incoming and outgoing customer calls. Analysis of invoices, credit memos and issue vouchers in order to provide accurate information to potential customers. Responsible for the printing and signing of specific customer's invoices, in order to speed up the payment process. Accounting Deadline Process – Creation of Accounting Reports of specific potential clients in order to continue and follow up with other accounting

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TEAM MANAGER

APAC Customer Services Inc

Jan 2015 - Jan 2017 (2 years 1 month)

In charge of seventeen agents for Amazon.com (United States). Creation of Metric reports, KPIs. Trainer for new waves of agents. Responsible of every agent's payroll, assistance report and merit bonuses. Listening and coaching Customer Service Agents calls. Interviews of new candidates. Hiring and termination decisions. Coaching better practices. Coaching and supporting each team member in order to develop a better performance and continue growing.

FIDUCIARY DOCUMENTS PROCESSOR ADMINISTRATIVE ASSISTANT - MANAGEMENT AND COMMERCIAL DEPARTMENT

Zonamerica

Jan 2013 - Jan 2014 (1 year 1 month)

Creation of fiduciary documents for different companies inside of Latin America. Management of potential customer's accounts (Accounts Payables). Management of client's invoices, charges and payments. Translation of Marketing and Commercial Documents for both Departments (Marketing/Commercial) Preparation of Audited Travel Expenses Report. Preparation of English interviews over the phone for the HR Department. Handling multiple levels of advanced administrative duties (bank deposits, coordination of meetings, auditing travel expenses, processing payment for office suppliers, etc.).

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CUSTOMER SERVICE REPRESENTATIVE FOR U.S.A AND CANADA

INKJETSUPERSTORE ZONAMERICA

Jan 2011 - Jan 2013 (2 years 1 month)

Opening and maintaining customer accounts by recording account information. Creation of customer sales orders in the system (NetSuite Software). Customer orientation. Recommending potential products or services to new and existing clients, by collecting their information and analyzing their needs. Traking of customer orders and creation of reports for lost and in transit orders.

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BANKING DATA ANALYST (MASTER DATA ANALYST)

Creation of bank accounts in different systems, according to the clients' needs. Preparation of guide documents and trainings via conference calls/zoom. Upload of different exchanges according to the market. Creation of exchange rates reports and Libor rates. Update on different bank and clients' accounts.

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SUPERVISOR BACK UP – JUNIOR SUPERVISOR

Tata Consultancy Services

PRICEWATERHOUSE COOPERS – CANADIAN PROJECT SUPERVISOR BACK UP – JUNIOR SUPERVISOR (2014 – END OF 2015) Processing different amount/currency checks. Processing of Accounting Invoices for PricewaterhouseCoopers (Canada). Creation of Accounting and Canadian Taxes Report (Excel Reports showing local/country taxes (WHT and VAT) for the Canadian Territory extracted from different platforms such as banking platforms, Oracle, etc.) Processing payments through different banking platforms such as HSBC, Bank Mendes Gang, etc. to different territories using PWC services. Creation of reports of Taxes and Processed Invoices required by Management for internal auditing. Conference calls with PWC Partners and Managers at TCS India in order to adjust proced

Maria Florencia Bentancor

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Maria Florencia Bentancor