Proactive and customer-focused Web Hosting Technical Support professional with extensive experience in resolving technical issues and ensuring client satisfaction. Skilled in diagnosing and troubleshooting server, domain, and email challenges. Proven ability to deliver timely and effective solutions. Developer of DNS360, a simple tool for DNS information and website screenshots.
Contact Meysam regarding:
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Full-time jobs
Starting at
USD2.5k/month
Timeline
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Résumé
Jobs
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Web Hosting Technical Support Specialist
UltaHost
Apr 2024 - Current(2 years 4 months)
Provided Linux system administration and management support for web hosting services. Diagnosed and resolved server-related issues to ensure uninterrupted hosting services. Collaborated with cross-functional teams to enhance infrastructure reliability.
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Web Hosting Technical Support Specialist
ParsPack
Mar 2021 - Jan 2024(2 years 11 months)
Delivered exceptional technical support via phone, email, and live chat for a diverse user base. Assisted customers with website migrations, domain transfers, and DNS management. Troubleshot and resolved server-related issues, including FTP, email, and database problems.
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Infrastructure Specialist & System Administrator
SefroYek Datacenter
Jul 2019 - Feb 2021(1 year 8 months)
Configured and maintained HP server hardware and software to meet user specifications. Implemented and maintained data center network infrastructure for optimal connectivity. Developed and executed backup and disaster recovery plans. Web Hosting
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pars.host
ServerPars
Nov 2015 - Feb 2018(2 years 4 months)
Diagnosed and resolved technical issues related to server and web hosting services. Assisted customers with server configuration, domain setup, and SSL certificate management. Monitored and optimized server performance to enhance client satisfaction.
Education
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Bachelor of Software Engineering
Babolsar University
Jan 2019 - Jan 2023(4 years 1 month)
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LPIC-1 (Linux Professional Institute Certification) LPIC-2 (Advanced Linux Network Management) Bash Scripting